Aquatics Manager

British Swim School•Houston Metro, TX

12d•Onsite

About The Position

The Aquatics Manager oversees the day-to-day operations of the aquatics program while ensuring a safe, consistent, and exceptional experience for students, families, and team members. This role combines operational leadership, team development, customer engagement, and program quality assurance. The Aquatics Manager leads by example and helps foster a positive, high-performing culture centered around safety, excellence, accountability, and continuous improvement.

Requirements

High School diploma or equivalent required.
1+ years of leadership, supervisory, or management experience.
1+ years of customer service experience.
Strong communication, organizational, and problem-solving skills.
Ability to lead with professionalism, integrity, accountability, and positivity.
Proficiency with Google Workspace and/or Microsoft Office products.

Nice To Haves

Experience in swimming and fitness teaching/management is preferred.
A specialist aquatics qualification is desirable, but not required.
Previous experience leading teams and delivering high-quality customer experiences strongly preferred.
Lifeguard, CPR, First Aid and/or AED certifications preferred (may be obtained during training).
Certified Pool Operator (CPO) certification preferred.

Responsibilities

Recruit, train, coach, and develop instructors to ensure safe, high-quality, and brand-compliant lesson delivery.
Create and manage employee and lesson schedules that support operational efficiency and an exceptional customer experience.
Foster a positive, accountable, and team-oriented culture centered around professionalism, communication, and continuous improvement.
Implement and oversee safety, operational, and compliance protocols, including incident resolution, certification tracking, and program audits.
Build strong relationships with families and team members through responsive communication, leadership support, and hands-on operational involvement, including teaching lessons when needed.