Aquatics Manager

American Family Fitness•Richmond, VA

4d•$20 - $26•Onsite

About The Position

Lead, manage, train, and develop aquatic team members according to the company’s Mission, Vision, Pillars of Success, Service Standards, and Business Philosophy to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets to maximize aquatic program effectiveness. The Aquatic Manager will grow the aquatic program and team, assist with regional operational committees, and fully support an aligned and consistent aquatic fitness strategy for the company.

Requirements

At least one year of management experience
Three years of aquatic experience
AEA and CPO certifications
CPR/AED certification
Proficient oral, written, and technology communication skills, including email and texting
Knowledge of business software and Microsoft Windows/Office
Strong leadership, organizational, communication, and customer service skills

Responsibilities

Support the company goal to Get & Keep Members.
Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude always.
Use members’ names as often as possible.
Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
Set an example of professional behavior and exceptional customer service for all team members.
Embrace and follow company Service Standards, AFF Training and Policy Manuals, and applicable department-specific team handbooks.
Respond to member concerns and/or comments in a timely and professional manner.
Know the club’s emergency response protocol and be prepared to act.
Exercise sound judgment with safety as a priority.
Schedule the team to provide appropriate coverage based on the needs established by club leadership and the company Department Director.
Arrive to work 10 minutes early and wear department-specific uniform.
Be a team player by contributing to club and organizational goals.
Maintain open and honest communication with the leadership team and company Department Director.
Respond within 24 hours to time-sensitive email, text, and/or phone requests.
Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and company Department Director.
Participate actively in all club, department, and company meetings.
Inform team members and club members of developments, promotions, activities, and upcoming events.
Coach, teach, educate, and support team members to be successful in their roles and meet established goals.
Provide ongoing feedback and conduct performance reviews.
Communicate effectively with all team members.
Proactively engage with team members and coach toward success.
Document progress and opportunities and follow company procedures regarding corrective action and termination when necessary.
Hold regularly scheduled department meetings for ongoing training and information sharing.
Submit meeting minutes to the GM/AGM/Company Department Director.
Accurately complete new-hire paperwork and deliver it to the GM for submission to Corporate before placing a new team member on the schedule.
Schedule prompt orientation for all new team members.
Maintain current personnel records, perform administrative duties, and complete required paperwork accurately and on time.
Use proper chain of command and ensure the team does the same.