Aquatics Manager

American Family Fitness•Midlothian, VA

1d•Onsite

About The Position

Lead, manage, train, and develop aquatic team members according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets in order to maximize group fitness effectiveness. The AM will grow the aquatic program and team, assist in regional operational committees, and fully support an aligned and consistent aquatic fitness strategy for the company.

Requirements

At least one year of management experience
Three years of Aquatic experience
AEA and CPO Certification
CPR and AED Certification
Proficient oral, written, and technology communication (email/texting) skills
Knowledge of business software and Microsoft Windows/Office

Responsibilities

Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times.
Use members names as often as possible.
Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team.
Set an example of professional behavior and exceptional customer service for all team members.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
Respond to member concerns and/or comments in a timely and professional way.
Know the clubs emergency response protocol and be prepared to act.
Exercise sound judgment with safety as a priority.
Schedule the team to provide appropriate coverage based on the needs established by the club leadership team and the company Department Director.
Arrive to work 10 minutes early.
Wear department-specific uniform.
Be a team player by contributing to both club and organizational goals.
Maintain open and honest communication with the leadership team and company Department Director; partner together as fitness professionals.
Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and the company Department Director.
Participate actively in all club, department, and company meetings.
Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM and the company Department Director.
Provide ongoing feedback to the team and deliver performance reviews.
Communicate effectively with all team members.
Proactively engage with team members and coach toward success in their roles.
Document progress and opportunities; use disciplinary action and/or terminate employment if necessary.
Hold regularly scheduled department meetings for ongoing training and information sharing.
Submit the minutes of each meeting to the GM/AGM/Company Department Director.
Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule.
Schedule a prompt orientation for all new team members.
Maintain current personnel records on the team, perform administrative duties, and complete required paperwork accurately and on time.
Use proper chain of command and ensure the team does the same.
Communicate regularly with the Aquatic Director/AD (aka Company Department Director) and partner together on hiring, scheduling, programming, events, instructor development, and all other Group Fitness initiatives.
Proactively work with company-wide peers to support each other for success as an organization.
Coordinate and implement program and class strategies in partnership with the AD.
Meet with team members regularly (new hires and tenured) to align everyone on current initiatives, responsibilities, and education/training opportunities.
Educate instructors on the importance of ongoing development.
Participate actively in AFF-recommended and required education, workshops, trainings, events, meetings, upskilling, etc.; ensure instructor team does the same.
Teach classes on an as-needed basis and perform all duties of Aquatic Staff as needed.
Align with company and industry guidelines for safe and effective exercise and always deliver appropriate modifications; ensure instructor team does the same.
Motivate members and the team to achieve their fitness goals by offering positive encouragement and an enjoyable, non-competitive environment.
Actively engage in all Aquatic meetings, professional development opportunities, and ongoing leadership trainings.
Show continued application of concepts learned and/or discussed.
Partner with the AD to network, recruit, audition, and hire instructors/staff to build the team and grow our programs.
Stay active and current with AFF-approved certifications, including CPR and specialty certifications for your programs as defined by the AD; ensure team does the same.
Keep updated copies of team member certifications on file in the club.
Provide PAs and current copies of all AFF-approved instructor certifications (including CPR) to the AD prior to placing an instructor on the schedule.
Ensure schedules are accurately posted online and in print at least one week prior to the start of the month.
Accurately keep class attendance numbers and submit monthly and or quarterly reports to management.
Monitor class performance while working with the AD to make adjustments that continually improve attendance, instructor success, and member satisfaction.
Partner with the clubs Membership Retention Director to update social media for the department.
Submit department payroll accurately and on time for each pay period.
Maintain cleanliness of the aquatic area including the stereo system, pool equipment and pump room.
Maintains adequate supplies such as batteries, cleaning supplies, water testing supplies, etc.
Provide requests for additional equipment to the GM and AD.
Perform other duties as reasonably assigned.