Aquatics Front Desk - Winter 26.27

Alterra • Snowshoe, WV

1d • Onsite

About The Position

Seasonal work at Snowshoe Mountain, offering perks like free skiing, discounts, and a 401k plan. This role involves ensuring guest safety at aquatic facilities, providing exceptional hospitality, and assisting with daily operations. The position requires vigilance, life-saving skills, and excellent communication to support guest services and resolve concerns.

Requirements

• High School Diploma or GED
• Ability to perform each essential duty satisfactorily with or without reasonable accommodations.

Nice To Haves

• Ellis & Associates training

Responsibilities

• Ensure guest safety at all aquatic facilities through vigilant supervision and ongoing practice of life-saving skills.
• Maintain continuous zone coverage and rotate stations without breaking protection.
• Provide emergency care using Ellis & Associates training.
• Conduct daily checks on medical equipment (AEDs, trauma bags, O2 tanks, etc.) and ensure all equipment/facilities are functional and presentable.
• Support guest services through clear communication, community outreach, and positive engagement.
• Follow service recovery protocols to resolve guest concerns.
• Perform daily maintenance checks on vehicles, equipment, and facilities.
• Comply with all safety, security, and government regulations.
• Report safety concerns to leadership.
• Attend required meetings and trainings.
• Assist with daily operations, which may include laundry, phones, guest hospitality, beach setup, landscaping, basic maintenance, and working in varying weather conditions.

Benefits

• Medical Benefits – Minimal Essentials Coverage available
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 50% off Snowshoe Quick Service Restaurants and 30% off Snowshoe Full Service Restaurants (excludes alcohol)
• 40% off Retail Merchandise and 45% off Mountain Essentials (excludes hard goods, 2 hard good sales for employees throughout winter)
• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED