Facility Manager

Davina s Swim House•Toronto, ON

5d•CA$60,000 - CA$72,000•Onsite

About The Position

Founded in 2003, Davina’s Swim House is a leader in the private swim school industry with over 20 years of experience. Our mission is to provide high-quality swimming lessons in a warm, welcoming environment, ensuring safety, comfort, and a personal touch for everyone. This role will oversee a single location, working closely with aquatic and customer service teams, leadership, and clients to create a safe and engaging experience. The Aquatic Facility Manager will be responsible for overseeing swim programs, mentoring staff, facility maintenance, ensuring client and staff satisfaction, smooth daily operations, and promoting services in the community. This position combines management, sales, and customer service responsibilities.

Requirements

Holds current certifications in National Lifeguard, Standard First Aid, and Certified Pool Operator
Prior experience in aquatic instruction, with a minimum of 5 years as an instructor or supervisor
Strong leadership skills and the ability to motivate and guide a team
Excellent communication and interpersonal skills
Detail oriented with excellent time management
Friendly, approachable, and confident working in a family-centered environment
Acceptable police check for vulnerable sector
Knowledge of pool operations and safety procedures
Proficient with MS Office, including Word and Excel
Adapt to system/process changes and challenges
Excellent oral and written communication skills
Concern for Health and Safety: Acknowledges and understands how to manage and educate others of risk and harm reduction.
Creativity and Innovation: Develops new ways or adapts existing ideas to help achieve desired result
Relationship Building and Collaboration: Builds positive interactions, both internally and externally, to build enthusiasm and appreciation to achieve work related goals.
Commitment to organization vision and values, diversity, integrity, teamwork

Responsibilities

Accurately enter payroll hours into our pay system and update as shift times change
Monitor the facility’s budget and payroll activity
Evaluate staffing levels and shift capacity, making shift cuts and staffing adjustments as needed to adhere to budget and facility needs
Manage the scheduling of classes, instructors, and supervisors to ensure proper coverage
Maintain accurate records of class enrollments, attendance, and progress
Lead preparation and execution of team events, special programs, and training
Ensure staff qualifications are up-to-date and current
Help monitor session stats like retention, fill rates, and customer satisfaction
Track, monitor, order, and replenish inventory levels of all necessary supplies (pool, safety, cleaning, office)
Be present and approachable on deck; answering questions, addressing complaints, chatting with parents, and resolving concerns with empathy and professionalism
Foster positive relationships with swimmers and parents to create a welcoming and supportive atmosphere
Help families feel confident about their swim journey and drive client registration through facility tours, assessments, and program recommendations
Monitor feedback and reviews to continuously improve the experience
Support front desk operations with inquiries, billing follow-up, and registration; not just assisting but helping drive conversions
Quality control throughout the lessons and ensure that the DSH program is being taught and adhered to, as well as the high level of instruction is maintained
Ensure all programs meet DSH’s quality and safety standards, feel fun, organized, and family-friendly
Build and update facility schedules to maximize pool time and class availability
Assign instructors to classes, support smooth deck setup/takedown, and ensure session readiness (progress reports, deck sheets)
Support teaching and instructional leadership on deck or in-water, including leading or assisting with class demos, daytime teaching, and specific enrollment parameters
Organize and deliver regular training sessions for staff members to enhance their skills, knowledge and certifications
Manage all staff schedules and proactively solve any scheduling challenges
Manage adherence to Lifesaving Society standards in leadership course, and schedule all leadership courses
Lead, mentor, and train a team of Deck Leads, Head Instructors, Instructors, and SCT’s
Foster a positive, respectful, and supportive team culture by being the go-to person, offering guidance, mentorship, and ongoing training
Create space for feedback and growth by conducting and tracking ongoing performance evaluations and performance improvement plans
Recognize and celebrate your team; Mid-session treats, end-of-session pizzas, and little gestures that go a long way
Anticipate hiring needs and support recruitment, onboarding, and training of staff
Ensure smooth team processes like payroll submissions, onboarding, and offboarding
Communicate openly and regularly with the team through staff meetings and sharing updates
Keep the facility clean, safe, functional, and ready for fun; from pool equipment and maintenance to birthday walls and themed decorations
Confirm everything runs smoothly behind the scenes; from logbooks to session transitions and supply orders
Ensure safety protocols meet pool/health regulations and equipment is stocked, maintained, and up to standard
Oversee daily maintenance tasks, safety equipment checks, and facility inspections and coordinate with external vendors for repairs, pest control, and mechanical needs
Ensure proper record keeping of all logbooks, cleaning checklists, and supply orders
Be accountable for managing emergencies by ensuring the emergency response plan is aligned with industry best practices, conducting safety checks and drills, and staying up to date on certifications, regulations, and best practices in aquatic safety