Aps Supervisor

Arizona Department of Administration • Phoenix, AZ

5d • $32 • Onsite

About The Position

The Department of Economic Security (DES), Division of Aging and Adult Services (DAAS), is seeking an experienced and highly motivated individual to join their team as an APS Supervisor. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. This position directs and supervises a work unit of Adult Protective Services (APS) professional and support staff, ensuring compliance with federal and state statutes, rules, regulations, and policies and procedures. The role involves evaluating reports of abuse, neglect, and/or exploitation of vulnerable and incapacitated adults (18 years or older), ensuring staff provide protective services and file petitions as necessary. The position also includes community awareness and education regarding APS' role, mandatory reporting laws, and the APS Appeals Process and Registry. Collaboration and networking with other agencies, groups, and organizations for service delivery, responding to community concerns about casework, and approving case actions, leave time, and expenditures for client services and travel are also key responsibilities. The APS Supervisor may serve as acting Program Manager as necessary. In-state travel is required, with flexibility for longer shift hours or after-hours coverage if needed.

Requirements

• Knowledge of federal and state statutes, DES/DAAS regulations, policies and procedures related to reporting of vulnerable adult maltreatment.
• Knowledge of case management and social work practices and principles (e.g., aging and elder rights, psychological abuse, perpetrator characteristics, adult maltreatment, etc.).
• Knowledge of client and service delivery systems and statewide community resources.
• Knowledge of management and supervisory techniques.
• Skills in oral and written communication and active listening.
• Skills in conflict resolution techniques and team building.
• Skills in analyzing and assessing statistical data and reports.
• Ability to manage, plan, and organize staff assignments and workload.
• Ability to write clear, concise, and accurate reports.
• Ability to work with adults at risk and interact with various ethnic groups within the community.
• Must possess and retain a current, valid class-appropriate driver’s license.
• Must complete all required driver training and successfully pass all necessary driver’s license record checks.
• Must maintain acceptable driving records.
• Must successfully pass background and reference checks.
• Must be subject to a search of both the Child Protective Services Central Registry and the Adult Protective Services Registry.
• Must have a valid, unrestricted Level One fingerprint clearance card.
• Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

• Bachelor’s degree in social work, Rehabilitation, Criminal Justice or closely related field and 2 years of professional case management/investigation exp. (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation); OR 1 year as a Human Services Specialist 3 in AZ State Government; OR 4 years exp. providing professional case activities noted above.
• Prefer supervisory experience.

Responsibilities

• Provide leadership, mentoring, coaching, and direct supervision of subordinate staff.
• Complete Performance Appraisals, authorize leave, approve time cards, recommend and issue disciplinary action, as appropriate.
• Complete one-on-one meetings as necessary.
• Monitor and review work products and achievements of staff.
• Evaluate workflow and formulate process improvement plans.
• Meet with subordinate staff assisting with identifying necessary modifications and changes to workflow and/or procedures.
• Assign new cases for investigation and support services.
• Utilize database reports system for monitoring case work activities and determining appropriate action.
• Provide technical advice and assistance to staff as required.
• Ensure appropriate case activities are performed and in compliance with established federal and state statutes and APS policy and procedures.
• Identify and resolve case-related issues.
• Respond to case participants, DES administration and staff, and the general public.
• Respond to concerns and questions as it relates to cases.
• Research and respond to escalated concerns and discuss particular situations with participants and take appropriate action with regard to reported complaints.
• Contact with vulnerable adults.
• Prepare and complete reports, correspondence and other assignments.
• Consult with and communicate to management regarding policy, program or employee issues.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager