APS Investigator - Northwest Indiana

Staffing Solutions Organization LLC (SSO)

18h•$47,800 - $54,150•Hybrid

About The Position

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is hiring an APS Investigator to support the Indiana Bureau of Better Aging (BBA). The investigator examines allegations of abuse, neglect, and exploitation involving endangered adults in Northwest Indiana. The role is field-based within the hired region and requires local travel of up to 50% of the time. Applicants should be located in Cass, Starke, or Marshall County. The position has a remote component but requires on-site investigations, timely responses to assigned cases, and work in challenging, sensitive, or potentially uncomfortable environments. The usual schedule is Monday through Friday during regular business hours.

Requirements

Valid driver’s license.
Reliable personal vehicle.
Proof of auto insurance.
At least 1 year of experience in adult protective services, investigative work, social services, human services, or law enforcement.
Ability to think critically and incorporate multiple factors into broader concepts.
Strong organizational skills and ability to manage multiple investigations simultaneously.
Ability to work with and relate to others professionally and respectfully, including people from different cultures.
Effective active listening and interviewing skills.
Ability to adapt quickly when policies and regulations change.
Computer literacy and skills with MS Word, Excel, Outlook, and the Internet.
Ability to foster teamwork with all levels of management and staff.
Ability to work independently and as part of a team.
Superior verbal and written communication skills.
Strong decision-making skills, accuracy, and attention to detail.
Ability to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Investigate allegations of abuse, neglect, and exploitation involving endangered adults.
Conduct investigations, including interviews, record reviews, and collaboration with other investigative agencies.
Initiate and facilitate referrals to services and community resources.
Document investigation activities, including case planning, safety planning, case notes, and findings.
Serve as a Priority A responder, initiating contact within 24 hours of receiving a case involving a client facing immediate harm.
Respond to assigned investigations within required timeframes and travel to investigation locations.
Conduct effective fact-finding interviews, using probing questions to uncover information, clarify inconsistencies, and assess the severity and impact of investigative issues.
Review and respond to quality assurance evaluations.