APS Investigator - Northwest Region
About The Position
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. This position supports the Indiana Bureau of Better Aging (BBA). In this role, you will investigate allegations of abuse, neglect, and exploitation involving endangered adults. This position requires on-site field investigations and travel within the Northwest Indiana region. We are seeking applicants located in Tippecanoe County and surrounding areas within the Northwest region.
Requirements
- Valid driver’s license
- Reliable personal vehicle
- Proof of auto insurance
- Must be able to conduct investigations in challenging, sensitive, or potentially uncomfortable work environments.
- Computer literate and have MS Word, Excel, Outlook, and Internet skills
- Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures
- Ability to effectively use active listening and interviewing skills
- Ability to adapt quickly when policies and regulations change
- Ability to foster teamwork with all levels of management and staff
- Ability to work well independently and within a team
- Superior verbal and written communication skills
- Strong decision-making skills, with accuracy and attention to detail
Nice To Haves
- Bachelor’s degree preferred
- 1+ years of experience with adult protective services, investigatory, social services, human services, or law enforcement work
Responsibilities
- Investigate allegations of abuse, neglect, and exploitation involving endangered adults
- Conduct thorough investigations, including interviews, record reviews, and collaboration with other investigative agencies
- Initiate and facilitate referrals to services and community resources
- Document investigation activities, including case planning, safety planning, case notes, and findings
- Serve as Priority A (within 24 hours of receipt) responder to initiate timely contact with clients facing immediate harm
- Respond to all assigned investigations within the required timeframe. Travel is required to the location of the assigned investigation.
- Ability to conduct effective fact-finding interviews by asking probing questions that uncover key information, clarify inconsistencies, and determine the severity and impact of investigative issues.
- Review and respond to quality assurance evaluations
Benefits
- Medical, dental, and vision insurance
- 401(k) with discretionary employer match
- Paid time off and paid holidays
- Flexible spending accounts (FSA)
- Additional employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
