AppSec Product Support Intern

Thales • Texas Remote, TX

8d • Remote

About The Position

The Thales Intern Program is here! Join our global Customer Success Team as a Product Support Intern for a paid internship that offers personal & professional development, a collaborative community, and countless learning opportunities to shape your overall growth. Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most.

Job Summary
The Product Support Intern is a self-starter, looking for a unique growth opportunity. This intern will be responsible for an array of tasks and projects that will challenge, inspire, and pave the foundational building blocks of their career.

Requirements

• Good analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to Document a Technical Issue for escalation
• Organized and able to manage multiple projects in a timely manner
• Displays excellent judgement, maturity, and enthusiasm
• Available to work full-time Monday-Friday
• Currently enrolled in a college program pursuing a degree in cybersecurity, computer science or other related IT degree.

Responsibilities

• Respond to customer inquiries utilizing Service Now.
• Contribute to department attainment of organizational objectives and high customer satisfaction.
• Manage the support team ticketing queue. Assigning cases and tasks.
• Gain experience working in Cybersecurity
• Observe, analyze, and propose process improvements suggestions and/or reports

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed