Apps Sup Tech Lead Analyst - Vice President

Citi•Irving, TX

2d•$125,760 - $188,640•Onsite

About The Position

The Apps Support Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. This role is recognized as a technical authority within an area of the business and requires basic commercial awareness. Typically, there are multiple individuals within the business who possess the same level of subject matter expertise. Developed communication and diplomacy skills are essential for guiding, influencing, and convincing others, particularly colleagues in other areas and occasional external customers. This role has a significant impact on the area through complex deliverables and provides advice and counsel related to the technology or operations of the business. The work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Requirements

6-10 years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills

Nice To Haves

Has a strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE(Site Reliability engineering) Frameworks and adoption, Disaster recovery and resiliency, and automation of production services
Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry
Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans
Supports the delivery of the L2 Service Delivery and SRE (Site reliability engineering) objectives for the business/region
Leads the team and contributes towards achievement of service performance against targets for the organization
Strong bias towards automation and using SRE Framework
Responsible for execution of day-to-day service delivery functions including the following: Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact
Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans
Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution
Change Management: Review and approve changes.
Capacity Management: Review capacity across service components.
Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
Configuration Management: Build/update service configuration.
Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization).
Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
Service Risks: Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services.

Responsibilities

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements.
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills.
Performs other duties and functions as assigned.
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Has a strong understanding and experience in leading all aspects of Incident Management, Problem Management, Service Improvements, Monitoring and Observability instrumentation, SRE (Site Reliability engineering) Frameworks and adoption, Disaster recovery and resiliency, and automation of production services.
Leads the production monitoring, Implementation of Observability using AppD, Splunk, Grafana & strong knowledge of monitoring tools used in the industry.
Collaborates with development team, Architecture teams and Infrastructure teams and leads service improvement plans.
Supports the delivery of the L2 Service Delivery and SRE (Site reliability engineering) objectives for the business/region.
Leads the team and contributes towards achievement of service performance against targets for the organization.
Strong bias towards automation and using SRE Framework.
Responsible for execution of day-to-day service delivery functions including the following: Incident Management: Performs incident triage, root cause analysis, and collect and validate business impact.
Service Management: Collaborates with Technology Organization and manages service risk/maturity assessments and drives the Service Improvement Plans.
Knowledge Management: Develops/tests knowledge objects to support increased L0, L1, and L2 resolution.
Change Management: Review and approve changes.
Capacity Management: Review capacity across service components.
Continuity Management: Schedule and facilitate COB testing, maintain recovery plans.
Configuration Management: Build/update service configuration.
Third Party Asset Management: Manage 3rd party asset management (licensing compliance/optimization).
Service Readiness: This activity encompasses review of major releases & new application install from very early stage of the project/program, to ensure Risks are documented and remediated before production Go Live.
Service Risks: Ability to identify, document and Manage Service Risks within Applications and effectively manage the resolutions of Risks.
Monitoring: Collaborate and engage with various teams to enable monitoring / observability of production services.

Benefits

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

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