Apps Sup Tech Lead Analyst (Mainframe) - Vice President

Citi•Mississauga, ON

6d•CA$120,800 - CA$170,800•Onsite

About The Position

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within their field and contributes to directional strategy by considering their application in their job and the business. This is an individual contributor role that requires basic commercial awareness. Developed communication and diplomacy skills are required to guide, influence, and convince others, particularly colleagues in other areas and occasional external customers. This role has a significant impact on the area through complex deliverables and provides advice and counsel related to the technology or operations of the business. The work impacts an entire area, eventually affecting the overall performance and effectiveness of the sub-function/job family. We are seeking a seasoned Application Support Technical Lead Analyst at the Vice President level for our Custody Settlements functions.

Requirements

6 plus years of experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Good interpersonal and communication skills
Mainframe Expertise: Deep knowledge of z/OS environments and proficiency in the following: Languages: COBOL, JCL Databases: DB2, VSAM Transaction Processing: CICS Debugging & Diagnostics: OMEGAMON, STROBE, INTERTEST, Xpediter. File Management: File-AID. Source Control: Changeman
Strong understanding of IBM MQ Series and file transfer protocols like Connect:Direct (NDM).
Scheduling: Experience with enterprise scheduling tools such as OPC, Autosys, Control-M, or CA-7
Bachelor’s/University degree, Master’s degree preferred or equivalent experience

Nice To Haves

Knowledge of Securities Custody business is preferred
Familiarity with Site Reliability Engineering (SRE) principles.

Responsibilities

Drive production support readiness for key client onboarding and related migration activities, providing post onboarding support to ensure client deliverables are met per SLAs.
Collaborate with technology partners, infrastructure partners, and Operational stakeholders during pre and post migration phases.
Enable observability for client deliverables leveraging existing infrastructure GCO/Open telemetry.
Proactively identify and remediate stability risks, and analyze incident trends to drive long-term problem management solutions.
Enforce ITIL best practices, enhance monitoring and procedural guidelines, and work to continuously improve operational scores across the application stack.
Perform incident ticket resolution to support BAU user queries and system incident ticket resolution.
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
Provide expertise in the area and an advanced level of understanding of the principles of apps support.
Formulate and define systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards; document requirements.
Partner with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document Systems impacts and support requirements.
Identify risks, vulnerabilities, and security issues; communicate impact; propose risk mitigation options.
Act as advisor or coach to new or lower level analysts; allocate work.
Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Persuade and influence others through strong and comprehensive communication and diplomacy skills.
Perform other duties and functions as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.