Apprentice

Chi'Lantro•Houston, TX

2d•Onsite

About The Position

Chi'Lantro is seeking an Apprentice. Apprentices possess our Core Values of Dedication, Authenticity, Resilience and Thankfulness. These individuals have been identified as top performers in our organization who are dedicated to the journey of self-development in order to become future leaders of Chi’Lantro. Chi'Lantro’s Apprentices help to incorporate our Core Focus in building a great team, with great people, to produce great results while providing exceptional customer service, while serving high quality food, in a clean environment to help Chi’Lantro become the world’s leading Korean BBQ-Inspired brand.

Requirements

3 months in a Shift Leader or relevant position.
High sense of urgency
Detail-oriented
Ability to use your hands to chop, prep, hold and grab small and large items
Must be able to communicate the primary language(s) of the work location.
Ability to lift a minimum of 50 lbs.
18 years of age minimum.
Texas Food Handlers Certification
Authorized to work in the United States
18 years of age or older.

Nice To Haves

Knowledge of FIFO and food safety standards a plus, but not required.

Responsibilities

Help to coordinate daily restaurant operations in accordance with the Chi’Lantro Operating Manual
Deliver and ensure excellent customer service is being practiced at all times.
Respond efficiently and accurately to customer inquiries and complaints.
Ensure all food is prepared, stored, and served according to Chi’Lantro’s Food Quality Standards found in the Food Manual.
Uphold overall restaurant cleanliness standards and monitors kitchen equipment to ensure proper function.
Maintain restaurant conditions up to Chi’Lantro’s internal audit standard, including cleanliness, proper uniforms, and appearance standards.
Ensure team compliance with local sanitation and safety regulations.
Ensure refrigeration temperature logs are properly completed daily.
Ensure all inventory orders are placed on time in accordance with set ordering deadlines, securing inventory pars are sufficient to operate.
Manage Inventory Rotation based on FIFO standards.
Confirm with the GM that weekly inventory is completed by store management before the first scheduled shift on Sunday.
Help to train new team members based on our Core Values and utilizing the People Analyzer.
Help the GM/AGM in clarifying team member’s roles by utilizing the Accountability Chart
Assist in holding the team accountable using the following tools: Record of Conversations, Performance Improvement Plans, and Accountability Chart.
Reward and recognize team members and celebrate small wins.
Assist in ensuring daily pre-shift “huddles” are being completed by store management.
Participate in weekly store Level 10 meetings with store management.
Help to communicate Scorecard expectations weekly
Complete assigned quarterly Rocks on time.
Assist the AGM/GM in continuous development of team members by delegating and elevating.
Assist with controlling operational costs and helps identify measures to cut waste.
Help to ensure the team’s schedule is approved and posted by Thursday of every week.
Assist in the payroll process.
Work directly with the AGM/GM to implement new initiatives, policies and procedures.
Assist to ensure all operational checklists are completed and submitted daily; including tip pool allocation, completion of waste logs, submission of Store Nightly Recap and End of Day Close Out, including Monkey Media.
Resolve staff conflicts and consult the AGM/GM on any staff issues.
Delegate daily tasks, cleaning tasks, prep work and other projects to crew members to Chi’Lantro standards.
Perform other duties and responsibilities as required or requested.
Is the Manager on Duty in the absence of the Assistant General Manager and General Manager.