Apprentice Tech

Rite-Hite•Tampa, FL

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service. Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service. Compliance with all company policies and safety guidelines. Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded . This is mainly accomplished individually but may sometimes be accomplished in small teams. As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field . This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service. Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets. Maintain compliance with operation and communication standards as per the Field Service Technician Handbook. This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools. Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites. Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction. “Occasional (under 2 0% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.” Other duties may be assigned. EDUCATION and/or EXPERIENCE The successful indi vidual will possess : High school diploma or general education degree (GED); and One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment

Requirements

High school diploma or general education degree (GED)
One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment
Service Technicians must have a valid drivers license
Passing DOT medical exam
Applicable driver qualification standards at all times
Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Responsibilities

Timely and proper inspection, repair, maintenance, and installation of customer equipment
Develop and maintain good customer relations
Compliance with all company policies and safety guidelines
Perform installation, inspection, and repair of equipment in the field
Guide other Service Technicians with less skills/knowledge through complex problems in the field
Using the handheld devices accurately complete all necessary paperwork associated with field service, repair, and installation
Maintain compliance with operation and communication standards as per the Field Service Technician Handbook
Operate a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools
Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites
Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction
Other duties may be assigned

Benefits

Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave.
We also provide a retirement savings plan that combines 401(K) with company match and profit sharing.
Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.
Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

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