Apprentice Phlebotomy Technician

Sonora Quest Laboratories / Laboratory Sciences of Arizona•Ottawa, OH

6d•Onsite

About The Position

The Phlebotomist Apprentice is a technical skill-based apprenticeship that provides phlebotomy students with on-the-job training to learn and develop phlebotomy skills. Phlebotomists represent Sonora Quest Laboratories to patients receiving routine and health decision-based laboratory work. The role collects blood samples and prepares specimens for laboratory testing, supporting Patient Service Centers, hospitals, or doctors’ offices according to patient demand and business needs after the student has completed educational and didactic training for specimen collection. The apprentice works directly with patients, builds trust and confidence by explaining procedures, and draws blood safely and accurately. The role demonstrates Sonora Quest values, including empathy, process excellence, confidentiality, and accuracy of patient information. It may also perform specified analytical testing as assigned. All work must follow established policies and procedures, regulatory and accreditation requirements, and applicable professional standards.

Requirements

Must be at least 18 years old.
High school graduate or GED equivalent.
Good reading, writing, and math abilities.
Good organizational skills.
Basic computer skills.
Good customer service or patient service abilities.
May require ADHS Fingerprinting Certification or the ability to obtain fingerprint certification.

Nice To Haves

Bilingual Spanish/English skills.
Customer service experience in a retail or service environment.
Keyboard or data-entry experience.
Additional related education and/or experience.

Responsibilities

Collect specimens and ensure correct patient and specimen identification and specimen integrity using appropriate techniques for all required age criteria.
Verify patient demographics, location, physician data, tests requested, collection time and date, clinical information, and other pertinent requisition data for processing and billing; verify entered information and specimen appropriateness.
Aliquot and label specimens according to departmental procedures, deliver specimens promptly to the technical area, and/or perform initial processing and preparation for transport.
Perform the triage process as needed within Patient Service Centers and enter data accurately.
Ensure work is accurate and complete; complete documentation legibly and accurately, follow established methods and procedures, and document communications appropriately.
Initiate computer-generated reports as required for patient reporting and quality assurance monitoring; maintain acceptable specimen rejection rates and meet departmental productivity and quality standards.
Use supplies and materials appropriately, avoid excessive waste, and participate in cost-reduction and service-improvement initiatives.
Support financial responsibilities, demonstrate basic billing knowledge, and contribute to an error-free work environment.
Provide compassionate, empathetic, and professional service to internal and external customers; collaborate with coworkers to support an exceptional patient and client experience.
Resolve basic service issues, remain current with internal and external communications, and build knowledge of laboratory terminology.
Respect patient rights and privacy, including HIPAA, and demonstrate behavior consistent with the organization’s mission, vision, values, and customer-focused care.