Parts Technician

Agriterra Equipment•Lougheed, AB

79d•Onsite

About The Position

We are looking for an exceptional Apprentice Parts Advisor to join our team in Lougheed, AB. This role involves acting as an advisor to clients, educating them on the parts they need and related parts they should consider or may need. You will be sourcing and recommending parts for a wide range of agriculture equipment and brands such as Massey Ferguson, Fendt, Rogator, Cub Cadet, Bourgault, and more, covering large agriculture equipment to lawn and garden equipment. Responsibilities include managing and sourcing parts from various systems like electrical, hydraulics, engines, and transmissions. You will also work the front or back counter as necessary, answer customer inquiries via phone or email, respond in a timely manner, maintain records of quotes, and perform inventory counts as needed.

Requirements

A person with a desire to enter and complete the Parts Technician Journeyman program.
An aptitude to learn and understand technical requirements from clients and provide solutions.
Good computer skills to use a range of different sites.
Focus on client satisfaction and building long-term relationships to keep our clients coming back.
Demonstrate and be comfortable suggesting other solutions that a client may need or related parts for repairs.

Nice To Haves

Some flexibility to work on-call during busy seasons

Responsibilities

Acting as an advisor to clients to educate them on the parts they need and related parts they should consider or may need.
Sourcing and recommending parts to clients on a wide range of agriculture equipment and brands such as: Massey Ferguson, Fendt, Rogator, Cub Cadet, Bourgault, and more.
Managing and sourcing parts from electrical, hydraulics, engines, transmissions, etc.
Working the front or back counter as necessary, depending on the traffic flow of the business.
Answering customer inquiries over the phone or through e-mail.
Responding to customers in a timely manner and keeping a record of quotes that can be accessed by other team members.
Inventory counts as needed.