Apprentice Investigator

Government of Alberta•Calgary, AB

8d•Onsite

About The Position

The Consumer Investigation Unit (CIU) Apprentice Investigator is an entry-level investigator position. You will conduct investigations into allegations of violations of Alberta's Consumer Protection Legislation, obtain evidence for purpose of seeking the truth, and taking appropriate enforcement action. Investigations assigned directly to you will generally be a lower level of complexity. You may also work in a team led by more senior investigators who are conducting complex investigations completing assigned investigative tasks. Investigators are required to promote a fair marketplace by providing information to the public and business community and they will also be required to provide testimony in Court or Administrative Enforcement Appeal Hearings.

Requirements

Ability to complete Alberta Peace Officer Investigator training and be eligible to obtain a Peace Officer appointment.
Ability to learn Alberta's Consumer Protection legislation, apply this knowledge to conduct investigations and enforce this legislation.
Knowledge of the Criminal Code and ability to enforce specific criminal code sections in fraud and theft as some investigations may also involve allegations of criminal activity.
Knowledge and training in conducting investigations, gathering evidence, service of legal documents and report writing.
Excellent listening, writing and verbal communications skills.
The ability to work well within a team, with the public, businesses, industry associations and other law enforcement agencies.
Excellent organizational, time management skills and ability to pay attention to details and communicate details both in writing and verbally.
Excellent negotiation, judgement, conflict resolution and mediation skills.
Good knowledge of Microsoft Suite program and functions including word, outlook and excel.
Ability to learn computer applications such as corporate registry, motor vehicle records and others for database searches, CIU records management system.
Two-year diploma in a related field; no experience required; or equivalent as described below.
One year certificate with a minimum of one year of related experience (as an equivalency).
No formal education with two years of related experience (as an equivalency).
Training in Alberta’s Consumer Protection legislation as some investigations may involve contraventions of the Act and Regulations.

Nice To Haves

Systems Thinking: Consider how access and privacy decisions impact not only the client ministry but the broader Government of Alberta, ensuring consistency and alignment with cross-ministry priorities. Recognize the interdependencies between legislation, policy, and public interest, applying this lens to develop sound, strategic recommendations.
Build Collaborative Environments: Lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes. Partner with diverse internal and external stakeholders with the opportunity to mentor and coach junior staff to provide consistent, effective and efficient access to information services.
Develop Networks: Proactively build networks, connecting, and building trusted relationships with different stakeholders. Strong human relations skills such as diplomacy, political astuteness, conflict resolution, proactive problem-solving, negotiating, influencing, and sensitivity are desired skills to interact with stakeholders.
Creative Problem-Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions. Seek clarity and, constructively challenge the process to eliminate barriers to encourage creativity and innovation. Strong critical-thinking skills will provide benefits to successfully identifying alternative solutions.
Agility: Adapt quickly to shifting priorities, tight deadlines, and emerging challenges while maintaining accuracy and compliance. Remain composed and solutions-focused in high-pressure situations, responding effectively to unexpected or complex access issues.

Responsibilities

Conduct investigations into allegations of violations of Alberta's Consumer Protection Legislation.
Obtain evidence for the purpose of seeking the truth and taking appropriate enforcement action.
Complete assigned investigative tasks within a team led by more senior investigators.
Promote a fair marketplace by providing information to the public and business community.
Provide testimony in Court or Administrative Enforcement Appeal Hearings.