Appraisal Service Centre Representative

Intact FC • Calgary, AB

8d • Onsite

About The Position

We’re hiring a full-time, permanent Appraisal Service Center Representative to play a key role in keeping our Service Center running smoothly. In this hands-on position, you’ll coordinate vehicle movement and detailing, support shop transfers, follow up on quality checks, and provide administrative support, helping the Appraisal team stay on schedule and ensuring repairs move efficiently to protect cycle times.

Requirements

• Valid driver’s license and comfort driving various vehicles.
• Strong organization, urgency, and attention to detail.
• Clear communication and ability to coordinate with multiple shops/teams.
• Comfortable using/learning systems such as Progilog, Audatex, Contact Claims, and Contact 360.
• Ability to work indoors/outdoors and in varying weather conditions.
• Flexibility to work on site, full time, on a rotating schedule between the hours of 7:00am - 7:00pm, Monday – Friday and 9:00am - 5:00pm on Saturday.

Responsibilities

• Wash vehicles prior to appraisal; review vehicles ready for pickup, wash as needed, and stage in the front lot.
• Coordinate timely vehicle runs to partner shops (target: within 2 hours of assignment); send daily shop assignment/return-status email; organize returned estimates; maintain clear bay organization and vehicle status visibility.
• Create/complete transfers in Progilog; ensure vehicles are assigned to the correct shop; resolve broken assignments; follow up on unmoved drop-offs.
• Deliver valid repair concerns to shops immediately; monitor QC fail pickups and escalate if shops miss the 2-hour pickup expectation.
• Label and park vehicles appropriately; confirm drivability; update claim notes and activities; coordinate appraiser confirmation for non-driveable units.
• Monitor Progi/Teams for scheduled pickups; coordinate cleaning and front-lot staging; manage weather-related timing for vehicle staging.
• Participate in intake and QC processes; support estimate/QC targets as assigned; complete check-in videos when required; assist with repair concerns.
• Review total loss units daily; request tow approvals/assignments and follow up with vendor; ensure customer contact for plates/belongings; keep total loss area organized and accessible for towing.
• Assist SCR/Admin with intakes, pickups, washing, moving vehicles, call-outs/activities, invoice support, and other tasks as needed.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Opportunity to receive guaranteed income for life via our defined benefit pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees