Appointment Setter

OGD Overhead Garage Door LLC•Fort Worth, TX

3h•Onsite

About The Position

OGD Overhead Garage Door is a growing, multi-brand commercial and residential garage door company that is changing the way garage door companies do business. With our training facility in Fort Worth, TX — and our dedication to growth and innovation — OGD has been named one of the best companies to work for across the country. For over a decade, we’ve delivered superior service to residential and commercial customers nationwide. We are seeking a motivated, sales-driven Appointment Setter to join our team at our headquarters in Fort Worth, TX. This is a phone-based sales role, not a traditional call center position. You’ll convert inbound leads into booked appointments, serve as the first impression for prospective customers, and act as a key driver of revenue growth. Success in this role is measured by appointments set and leads converted, not just calls handled.

Requirements

1+ years of experience in appointment setting, sales, telemarketing, or a phone-based sales environment (preferred)
Proven ability to convert leads into booked appointments, not just handle inquiries
Excellent written and verbal communication skills, with a persuasive and confident phone presence
Comfortable working toward appointment and conversion targets in a fast-paced, performance-driven environment
Ability to multitask and prioritize while managing a high volume of leads
Proficient in Microsoft Office Suite, with experience using CRM and other sales tools

Responsibilities

Convert inbound calls, emails, and chats from prospective customers into scheduled appointments for our technicians
Engage prospects with a consultative, sales-oriented approach: uncover needs, build rapport, and create urgency to book
Provide accurate information about our products and services to help move prospects toward booking
Confirm appointment details, coordinate with dispatch and other departments, and ensure timely follow-through
Overcome objections and address prospect concerns to maximize booking and conversion rates
Maintain accurate records of leads, appointments, and interactions in the system
Collaborate with other departments to resolve customer issues and protect customer satisfaction
Stay current on products, services, promotions, and company policies to set appointments effectively and accurately
Meet or exceed individual targets for appointments set, conversion rate, etc.
Other duties as assigned