Appointment Setter - remote

BATH MAKEOVER BY SHUGARMAN'S, INC.•, (Multiple States)

2d•$50,000 - $70,000•Remote

About The Position

Shugarman’s Bath is seeking an Appointment Setter for a remote, full-time role. This position offers a base pay plus uncapped performance-based incentives, with a total compensation potential of $50,000 - $70,000+ annually. The role involves connecting with homeowners interested in bathroom remodeling, understanding their needs, building value in a consultation, and securing appointments for Design Consultants. While working remotely, the team operates collaboratively, sharing wins, learning from each other, and pushing for improvement. The ideal candidate is competitive, coachable, comfortable with high call volume, and motivated by results that directly impact earnings.

Requirements

Previous experience in inside sales, appointment setting, lead conversion, outbound sales, or another performance-driven environment is strongly preferred
A confident, professional phone presence and the ability to build rapport quickly
Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script
Confidence handling objections and moving conversations toward a clear next step
A competitive, goal-oriented mindset and motivation to achieve measurable results
Resilience, the ability to hear “no” and bring the same confidence to the next opportunity
Strong accountability, reliability, and follow-through
A coachable mindset and the ability to quickly turn feedback into action
The ability to stay focused, productive, and self-motivated in a remote environment
A reliable high-speed internet connection and a quiet, professional workspace
Strong computer skills with the ability to quickly learn and navigate CRM and communication systems

Responsibilities

Make a high volume of outbound calls to prospective customers, while also handling inbound calls as needed.
Convert new and existing leads into qualified appointments for our Design Consultants
Ask effective discovery questions to understand each homeowner’s project, needs, motivation, and timeline
Build value in the consultation and confidently ask for the appointment
Navigate questions, hesitation, and objections while maintaining a positive customer experience
Follow up consistently with leads through phone, text, and email
Re-engage previous opportunities and turn renewed interest into appointments
Maintain accurate customer information and detailed notes in our CRM
Work toward clearly defined appointment-setting goals and performance KPIs
Use coaching, feedback, and performance data to continuously improve your results
Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation.
Make 100+ calls per day while maintaining strong call quality and professionalism.

Benefits

Company-provided equipment
Internet stipend
8 paid holidays per year
Up to 80 hours of vacation accrued annually
40 hours of sick time per year
401(k) eligibility after 90 days
Medical insurance with the company contributing 50% toward the base plan premium
Additional benefit options including dental, vision, life insurance, HSA, and FSA
Ongoing coaching and professional development
Opportunities for career growth