Appointment Setter - Inside Sales - Remote

BATH MAKEOVER BY SHUGARMAN'S, INC. • , (Multiple States)

3d • $50,000 - $70,000 • Remote

About The Position

Shugarman’s Bath is seeking an Appointment Setter for their Inside Sales team. This remote, full-time role involves connecting with homeowners who have already expressed interest in bathroom remodeling. The primary focus is to build value in the consultation, address concerns, and confidently secure appointments for Design Consultants. This position is crucial to the sales process, setting the stage for successful consultations and sales. The company fosters a competitive yet supportive team environment where remote employees collaborate, share wins, and learn from each other. Ideal candidates are competitive, coachable, comfortable with high call volumes, and motivated by performance-based earnings.

Requirements

• Previous experience in inside sales, appointment setting, lead conversion, outbound sales, or another performance-driven environment is strongly preferred.
• A confident, professional phone presence and the ability to build rapport quickly.
• Strong discovery skills and the ability to ask thoughtful questions rather than simply follow a script.
• Confidence handling objections and moving conversations toward a clear next step.
• A competitive, goal-oriented mindset and motivation to achieve measurable results.
• Resilience, the ability to hear “no” and bring the same confidence to the next opportunity.
• Strong accountability, reliability, and follow-through.
• A coachable mindset and the ability to quickly turn feedback into action.
• The ability to stay focused, productive, and self-motivated in a remote environment.
• A reliable high-speed internet connection and a quiet, professional workspace.
• Strong computer skills with the ability to quickly learn and navigate CRM and communication systems.

Responsibilities

• Make a high volume of outbound calls to prospective customers, while also handling inbound calls as needed.
• Convert new and existing leads into qualified appointments for our Design Consultants.
• Ask effective discovery questions to understand each homeowner’s project, needs, motivation, and timeline.
• Build value in the consultation and confidently ask for the appointment.
• Navigate questions, hesitation, and objections while maintaining a positive customer experience.
• Follow up consistently with leads through phone, text, and email.
• Re-engage previous opportunities and turn renewed interest into appointments.
• Maintain accurate customer information and detailed notes in our CRM.
• Work toward clearly defined appointment-setting goals and performance KPIs.
• Use coaching, feedback, and performance data to continuously improve your results.
• Record and send personalized video messages to homeowners after booking to create a strong, personal connection before their consultation.
• Be comfortable making 100+ calls per day while maintaining strong call quality and professionalism.

Benefits

• Company-provided equipment
• Internet stipend
• 8 paid holidays per year
• Up to 80 hours of vacation accrued annually
• 401(k) eligibility after 90 days
• Medical insurance with the company contributing 50% toward the base plan premium
• Additional benefit options including dental, vision, life insurance, HSA, and FSA
• Ongoing coaching and professional development
• Opportunities for career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed