Appointment Scheduling Specialist – Family Care Clinic – Full-Time, Days

#REF! • Plano, TX

1d • Onsite

About The Position

Texas Health is seeking an Appointment Scheduling Specialist for their Family Care Clinic located at 6130 West Parker Road, MOB I, 4th Floor, Suite 406, Plano TX 75093. This is a full-time position, 40 hours weekly, Monday through Friday, from 8:00 am to 5:00 pm. The role offers personal fulfillment, growth opportunities, career advancement potential, and the chance to contribute to patient care with predictable hours and bonus potential. The specialist will be responsible for managing patient appointments, scheduling various medical procedures, and ensuring patient coverage through pre-certification. The position requires strong customer service skills, good communication, a strong work ethic, professionalism, and the ability to handle multiple projects in a fast-paced environment. Texas Health Physicians Group is dedicated to providing quality, patient-safe care across the DFW Metroplex and fosters an inclusive, supportive, and excellence-driven culture.

Requirements

• High School Diploma or equivalent
• Strong customer skills
• Good communication skills
• Possess a strong work ethic and a high level of professionalism
• A team player who handles multiple projects simultaneously in a fast paced environment

Nice To Haves

• 2 years related experience in Healthcare environment

Responsibilities

• Delivers care to patients utilizing the Appointment Scheduling Specialist Process
• Schedules all inpatient and outpatient surgery and medical procedures, tests and studies by the physician
• Responsible for answering phone calls and scheduling patient appointments
• Conduct patient pre-certification to ensure coverage for appointments and medical care
• Schedule tests, procedures, and referral appointments
• Communicate with patients regarding appointments and instructions for procedures and tests
• May collect fees such as co-pays / co-insurance
• Gathers insurance information and patient personal data
• Demonstrates positive professional customer service in all patient, staff, and visitor contacts
• Performs other duties as assigned

Benefits

• 401k
• PTO
• medical
• dental
• Paid Parental Leave
• flex spending
• tuition reimbursement
• Student Loan Repayment Program
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice
• Strong Unit Based Council (UBC)
• A supportive, team environment with outstanding opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees