Appointment Scheduling Specialist

Texas Health Resources•Bedford, TX

13h•Onsite

About The Position

The Appointment Scheduling Specialist will be responsible for answering phone calls and scheduling patient appointments. This role involves conducting patient pre-certification to ensure coverage for appointments and medical care, scheduling tests, procedures, and referral appointments, and communicating with patients regarding appointments and instructions for procedures and tests. The specialist may also collect fees such as co-pays/co-insurance and gather insurance information and patient personal data. A strong emphasis is placed on demonstrating positive professional customer service in all patient, staff, and visitor contacts.

Requirements

High School Diploma or equivalent
2 years related experience in healthcare environment
Requires strong customer skills.
Good communication skills.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

Responsibilities

Answering phone calls and scheduling patient appointments.
Conduct patient pre-certification to ensure coverage for appointments and medical care.
Schedule tests, procedures, and referral appointments.
Communicate with patients regarding appointments and instructions for procedures and tests.
May collect fees such as co-pays / co-insurance.
Gathers insurance information and patient personal data.
Demonstrates positive professional customer service in all patient, staff, and visitor contacts.
Performs other duties as assigned.