Appointment Scheduler

Summit Orthopedics • Woodbury, MN

2d • $19 - $23 • Onsite

About The Position

The Appointment Scheduler will be responsible for registering and scheduling inpatient and outpatient procedures and surgical appointments for patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives. This is a full-time Appointment Scheduler opportunity based at our Corporate Office in Woodbury, MN. Monday - Friday schedule of 8:30 AM to 5:00 PM (subject to change). This role will also be cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.

Requirements

• Customer and quality service are the main objectives.
• Cross trained in some switchboard and clinic navigator duties in addition to the scheduling role.

Responsibilities

• Serve as the front line of communication to patients by answering incoming phone calls and providing a high level of customer service.
• Review existing patient personal and insurance information for accuracy and completeness.
• Register new patients by obtaining personal demographics, insurance information, and verifying insurance eligibility.
• Search appointment schedules for the physician, location, date, and time that most closely meet the patient’s need.
• Schedule and confirm patient appointments.
• Work with physician teams and/or triage patient issues to determine the need for same day appointments.
• Coordinate an interpreter for deaf or non-English speaking patients.
• Follow all appointment scheduling protocols established by the physician teams.
• Reschedule all patients that have been scheduled on days that become blocked out.
• Determine when to initiate communication with other departments/clinic teams/customers to resolve issues.
• Take and respond to patient complaints regarding appointment scheduling and route all others as appropriate.
• Identify and communicate errors on patient accounts to appropriate departments or members of management.
• Perform other related duties and special projects as assigned.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• paid time off
• 401(k)/profit sharing retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed