Appointment Scheduler (full-time)
About The Position
GAP is the longest established gastroenterology practice in the Piedmont Triad area, an independent, physician-owned GI practice. The practice evaluates new patients, performs consultations, and conducts follow-up visits for chronic gastrointestinal conditions. Their offices draw and assess labs, administer injections, and monitor medication therapies. They offer on-site infusion services, and clinical staff assist with various in-office procedures. GAP also schedules appointments for outpatient screening, diagnostic, and/or treatment procedures. Their endoscopy centers are physician-owned outpatient ambulatory surgical centers specializing in colon cancer screening and prevention, as well as other procedures including endoscopy and Interstim Bowel Control Therapy. The ideal candidate for the Appointment Scheduler role will answer the phone with a positive attitude, support team efforts, and represent physicians by screening and routing incoming telephone calls, recording and transmitting messages, and scheduling, receiving, and announcing scheduled patients and visitors, as well as screening unscheduled patients and visitors and scheduling appointments for consultations and procedures.
Requirements
- Prior appointment scheduling experience required
- Office Experience - General
- Scheduling
- Telephone Skills
- Typing
- Business Knowledge
- Organization
- Time Management
- Customer Service
- Verbal Communication
- PC Proficiency
- Reporting Skills
Nice To Haves
- Bilingual skills
- Experience with EPIC
Responsibilities
- Answer the phone with a smile
- Maintain a positive attitude no matter what the day brings
- Support team efforts to accomplish goals
- Represent physicians by screening and routing incoming telephone calls
- Record and transmit messages
- Schedule, receive, and announce scheduled patients and visitors
- Screen unscheduled patients and visitors
- Schedule appointments for consultations and procedures
- Ensure physician productivity by scheduling patient appointments and physician consultations
- Notify supervisor of discrepancies in schedules
- Maintain patient confidence and protect operations by keeping information confidential
- Ability and willingness to cross train to provide coverage for other administrative positions
- Maintain quality results by following and enforcing standards
- Serve and protect the health care community by adhering to professional standards, office policies and procedures, federal, state, and local requirements, and protects patient confidentiality using HIPAA guidelines
- Enhance physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Communicate effectively and respectfully with members of the staff and members of other departments
- Adhere to and enforce company policies
- Comply with safety and infection control policies
- Participate actively in all staff meetings
- Contribute to management of office
- Be available and ready to perform assigned duties during regularly scheduled working hours
- Responsible for other duties and assignments as required by management
Benefits
- Excellent benefits package
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term insurance coverage
- Short-term insurance coverage
- Robust 401k/profit sharing plan
- Voluntary benefits including voluntary life and medical bridge plans
- Paid time off
- Paid holidays
- Friendly environment where work/life balance is a priority
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
