Appointment Receptionist
About The Position
Kendall Auto Group is seeking Appointment Receptionists to join their Client Care team. This role operates within a fast-paced, professional Customer Care Center that supports dealerships across multiple states. The position involves making outbound calls to existing customers to schedule service appointments, with no sales or cold calling required. The team is dedicated to education, support, and delivering outstanding customer service. The workspace is recently remodeled and includes features like electric adjustable desks, a spacious breakroom, and a lounge area. The purpose of Kendall is to positively impact people's lives by delivering an exceptional automotive experience through a motivated, knowledgeable, and caring team. As an employer, Kendall is committed to listening and responding to employee needs and being active, responsible community members.
Requirements
- Positive, professional attitude
- Strong verbal and written communication skills
- Organized and efficient with time management
- Comfortable using computers and multi-line phone systems
- Ability to thrive in a fast-paced environment and handle multiple tasks at once
- Confidence and ability to identify and respond to client needs
- Motivation to grow, learn, and succeed
Responsibilities
- Delivering exceptional customer service with each client interaction
- Identifying customer vehicle service needs by asking appropriate questions and reviewing service history
- Scheduling service appointments for Kendall dealerships across multiple states
- Accurately maintaining customer and vehicle information in software systems
- Communicating effectively with customers and coworkers via phone and email
Benefits
- Competitive wages
- Positive work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
