Appointment Coordinator (Go Richmond Kia)

Go Auto • Richmond, BC

13d

About The Position

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Requirements

• Customer service experience with a passion for creating positive experiences.
• Excellent communication skills, both written and verbal.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• Tech-savvy

Responsibilities

• Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
• Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
• Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
• Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
• Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
• Collect and process payments, following dealership guidelines with precision.
• Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Benefits

• Training and access to Go Auto U courses
• Employee Investment Program with guaranteed annual return
• Three weeks of vacation after the first year, increasing to four weeks after five years, and five weeks after ten years
• Comprehensive healthcare, dental coverage, and a health spending account
• Opportunities for career growth within a promote-from-within culture
• Positive and collaborative team environment
• Company donations to causes like the Kids with Cancer Society and Go Auto Fuels the Schools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed