Appointment Coordinator

Bathrooms of Charleston•Charleston, SC

1d•$15 - $20•Remote

About The Position

Bathrooms of Charleston is growing, and we're looking for an energetic, motivated Appointment Coordinator with a friendly, professional personality to join our team. In this fully remote role, you'll be the first point of contact for homeowners interested in bathroom renovations, creating an exceptional first impression and guiding them toward the next step in their remodeling journey. This position is ideal for someone who enjoys talking with people, staying organized, and wants to grow into a leadership role as our call center department expands. As an Appointment Coordinator, you will manage inbound and outbound calls, follow up with warm leads, and schedule consultations for our sales team. You'll play a key role in delivering a positive customer experience while supporting our fast-growing remodeling company. As the department grows, this role offers the opportunity to develop and lead a team of call center representatives , transitioning into a leadership position over time.

Requirements

Honest, hungry, humble, and coachable
Enjoys interacting with customers and building rapport
Strong empathetic listening and communication skills
High attention to detail and organization
Ability to multitask and manage priorities effectively
Leadership potential and desire for professional growth
Excellent phone and written communication skills
Comfortable working independently in a remote environment
Basic computer skills and experience with CRM or scheduling tools
Positive attitude and commitment to meeting weekly call and booking goals
Quiet home workspace with a reliable internet connection

Nice To Haves

Customer service, appointment setting, or inside sales experience (preferred)

Responsibilities

Call and follow up with warm leads who have expressed interest in bathroom renovations
Qualify prospects by understanding their needs, goals, and project timelines
Schedule design consultations and estimate appointments for the sales team
Manage lead activity in CRM software, ensuring accurate notes and updates
Provide professional, courteous communication with all clients
Support the office team with light administrative or scheduling tasks as needed