Appointment Coordinator

Shriners Hospitals for Children•Spokane, WA

11d•Onsite

About The Position

Shriners Children’s is seeking an Appointment Coordinator to assist the Intake Coordinator daily with the coordination of new patient scheduling. This position provides coverage in the absence of the Coordinator and assists with the completion of scheduling queues. The role also assists the Revenue Cycle Manager in research and resolution of denials, conducts Financial Counseling as needed, monitors physician grids weekly and monthly for accuracy, and assists with tasks essential to maintaining efficient daily function of the Revenue Cycle process.

Requirements

High School Diploma or GED
Less than one year of experience in scheduling, registration, and insurance verification

Nice To Haves

Associate Degree in Healthcare
Less than one year of experience with computer applications

Responsibilities

Assist Intake Coordinator daily with coordination of new patient scheduling.
Provide coverage in the absence of the Intake Coordinator.
Obtain and/or verify all patient demographic data in SHCIS.
Provide new patients with education on hospital services and/or treatment.
Advise families regarding the revenue cycle process.
Assist with coverage for Check-In and Scheduling queues as necessary.
Identify and contact patients who do not have active insurance prior to date of service to obtain information for HEART in accordance with Financial Counseling Policy.
Conduct Means Test as necessary.
Communicate unresolved issues to the Revenue Cycle Manager.
Ensure rescheduled and return appointments are scheduled according to established department and facility guidelines.
Respond to Patient Access scheduling emails.
Reschedule appointments as necessary according to department guidelines.
Assist the Revenue Cycle Manager as needed.