Appointment Coordinator

Peachtree Orthopaedic Clinic • Atlanta, GA

17d

About The Position

Join Our Team at Peachtree Orthopedics and Help Others "Get Better" At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better." Our Culture Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment. Why Choose Peachtree Orthopedics? At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Requirements

• High school diploma or general education degree (GED).
• Minimum of two years customer service experience required.
• Experience as a customer care representative or call center in medical office preferred.
• Knowledgeable in orthopedic terminology. basic billing functions, basic clinical functions, administrative practices, operational systems and procedures in medical setting preferred.
• Familiar with CPT, HCPCS and ICD-10 codes and CMS regulation a plus.
• Understanding of Medical terminology and knowledgeable of Medicare, Managed care and commercial insurances products and plans preferred.

Responsibilities

• Answers incoming calls and directs calls to appropriate extensions.
• Assists scheduling team with daily questions arising from scheduling issues.
• Cancels and reschedules entire clinics as necessary.
• Pre-registers each new patient by obtaining required information all patient demographic and insurance information.
• Schedules appointments based on availability, location, time, doctor, payor mix, and injury status for all locations.
• Schedules MRI follow-up appointments.
• Creates and maintains weekly matrix and mod listings for Peachtree Orthopedics.
• Builds and maintains electronic physician template.
• Prepares monthly calendar of provider schedules to confirm vacations, on-call schedules, and clinic availability.
• Communicates with physician and other clinical staff members regarding schedule changes and conflicts.
• Triages calls for on-call days, communicating with clinical staff to coordinate work-in appointments.
• Contacts clinics to notify of same day appointments and late patient arrivals.
• Maintains individual and group voice mail and returns both internal and external calls in a timely manner.
• Attends periodic meetings as required.
• Assists Call Center Supervisor and Director with special projects.
• Assists in after-hours emergency scheduling operations as necessary.
• Other duties may be assigned.

Benefits

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees