Appointment Coordinator

Hackensack Meridian Health•Hackensack, NJ

1d•$21

About The Position

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Appointment Coordinator is responsible for the management and scheduling of all appointments by scheduling various medical services for patients and performing clerical work associated with such services.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Ability to handle basic issues and problems.
Excellent written and verbal communication skills.
Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Nice To Haves

Associate`s degree.
Prior experience in a related role.

Responsibilities

Avoids conflict when scheduling patients.
Provides input to assure that booking guides, physicians` times, and other data elements are accurate.
Assures accuracy of data input by checking and correcting data validity and statistical reports.
Assures effective utilization of rooms and times.
Reports errors and omissions to appropriate personnel for correction/clarification.
Consults with Medical Records to assure accuracy of statistics/demographic data.
Prepares and delivers daily reports to appropriate interdepartmental personnel.
Answers telephones and utilizes computer systems to schedule and manage appointments.
Checks patient paperwork for completeness of required information.
May be responsible for the processing of all surgery related bills, as well as, all perioperative.This includes assuring that all charges are entered and verified before processing charges; assuring the accuracy of charges and patient information and reporting of accuracy of charges and patient information (e.g. billing number).
Assures that special equipment, supplies, and rooms are available.
Assures availability of supplies and initiates requests for special supplies for individual procedures.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Other duties as assigned.
Adheres to the standards identified in the Medical Center's Organizational Competencies.