Applied Scientist, Sync

Outreach • Seattle, WA

2d

About The Position

Outreach is a dynamic and innovative technology company that is committed to pushing the boundaries of Sales business. We are seeking highly talented and motivated Senior Staff / Staff Software Engineers to join our team in India. If you are passionate about cutting-edge technology, enjoy solving complex problems, and want to be part of a collaborative, forward-thinking environment, this position is for you. The Role We are looking for a talented and experienced Software Engineer to help us expand the Outreach CRM Sync vision. The Sync Team (“Sync”) is responsible for Outreach’s data integration platform, enabling bi-directional data integrations between Outreach and API-enabled applications and endpoints (e.g. Salesforce, Microsoft Dynamics). The integration platform is a tier 1 service, enabling users to take action within Outreach using data from any application. The integration platform also enables customers to use Outreach data in external applications. As a Software Engineer, you will play a pivotal role in our software development efforts, contributing to the design, implementation, and maintenance of high-performance software solutions. You will work closely with cross-functional teams to define technical requirements and drive the development of innovative, scalable, and reliable software systems.

Requirements

• 1-2 years of hands-on experience implementing machine learning and NLP systems, including LLM-based architectures, text classification, entity recognition, dialog, and agentic AI workflows
• Master’s Degree, or PhD, in relevant field such as computer science, machine learning, or related disciplines
• Strong foundation in statistics and experiment design, and passion for data are essential for success in this role
• Proficiency in Python, Java or Go or C++, along with strong software engineering skills
• Experience developing and deploying cloud-based AI applications
• Familiar with continuous-deployment projects
• A collaborative mindset and willingness to support and elevate teammates
• Ability to prioritize effectively and deliver incrementally in fast-moving environments.
• Ability to quickly learn new technologies, frameworks, and LLM-related tooling.

Responsibilities

• Engineering high-availability AI pipelines across distributed, cross-team components to ensure reliable, low-latency agentic workflows.
• Collaborating with stakeholders to ensure customers have the AI-driven capabilities and tools they need to succeed on the Outreach platform.
• Rapidly prototyping ML and LLM solutions to validate approaches and accelerate iteration on complex, ambiguous problems.
• Optimizing across the stack to maximize ROI for key pain points, from model architecture to service orchestration.
• Contributing to Outreach's most visible AI surfaces, shaping how customers experience our next-generation agentic AI capabilities.

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

What This Job Offers

• Job Type: Full-time
• Career Level: Senior