Applied Operations

Crosby•New York, NY

4d•Onsite

About The Position

This is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org. As a member of the Operations Team at Crosby, you will take full ownership of scaling the best law firm ever built – designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.

Requirements

2–5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment.
Priority given to former founders.
Deep curiosity about how things work—and how they can work better.
Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings.
Excitement about working in-person with a team that values precision, pace, and constant reinvention.

Nice To Haves

An interest in law or legal services is a plus, but not required—this is an operations-first role.

Responsibilities

Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success.
Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error.
Define and operationalize Crosby’s evolving playbooks, training systems, and incentives as we scale.