Applied AI Engineer

santehq.com • New York, NY

14h

About The Position

Santé is the #1 operating system for local retailers. Our platform runs the entire store — point of sale, integrated payments, eCommerce, inventory management, delivery-app integrations, marketing, bookkeeping, and AI Agents — so the owners of liquor, grocery, and convenience stores can compete like the big chains without losing what makes them local. We're building a future where the corner liquor store has better technology than the national retailer: one place for selling to customers everywhere with AI agents that spots slow-moving inventory and creates the promotion to move it. Every feature we ship lands in real stores the same week, and the feedback loop is direct — our customers call us by name. We move fast and ship daily. AI-assisted engineering isn't a talking point here; agents like Devin, Claude, and Codex are part of how the team works every day, and engineers who master that leverage ship multiples of what they could alone.

About the Team
Applied AI owns the intelligence layer of Santé, including aspects of Merchandising, Custom Reporting, Ecommerce, and Agentic workflows. This is the team behind our AI Manager — a suite of production agents that handle end-to-end workflows like retail pricing strategies, creating marketing campaigns, maintaining SEO (eCommerce) and developing custom reports that give store owners the insight they need to run a stronger business. This team also owns invoice OCR/CV (structured extraction from messy distributor invoices, with selectable LLM engines) and embedding-based product matching. Nothing here is a demo: every model output lands in front of a real store owner making a real pricing decision.

About the Role
You'll design, build, and iterate on the agents powering Santé's core merchant experience. Working on this mission-critical team, you'll develop production agent and context-layer applications — turning each store's sales history, catalog, and market context into decisions that make independent retailers money. You'll own your models from research to production, and your work ships into stores the same week. In this role, you will Apply state-of-the-art ML and LLM techniques to problems spanning: Merchandising intelligence (slow-mover detection, price and promotion recommendation, competition and seasonality signals); Document understanding (invoice OCR and structured extraction across LLM engines); Retrieval and ranking (embedding-based product matching on pgvector, catalog dedup, contextual recommendations) Build agent capabilities on top of Santé's Manager Agent platform — task generation, review workflows, and chat over each store's own data Build the evaluation harness for both offline and online techniques, designing experiments and metrics (evals, QA playbooks, Langfuse tracing) that provide deep insight into recommendation quality and merchant impact Own the entire model lifecycle from research to production: data analysis, modeling, evaluation, offline/online testing, and iterative improvement — and build autonomous harnesses that let agent squads explore new problem spaces in parallel Collaborate cross-functionally with engineers, PMs, and store owners to ensure our AI drives measurable improvements in merchant revenue and hours saved Stay at the forefront of ML/AI innovation by evaluating and incorporating emerging research, models, and techniques into the product lifecycle

Requirements

• 5+ years building and shipping robust AI products for large-scale, user-facing or data-driven products
• Strong software engineering skills (TypeScript and/or Python, production-quality codebases, collaborative development) and experience using agentic coding tools for large-scale parallel development
• In-depth experience with the full AI lifecycle: data analysis, rigorous evaluation, and ongoing monitoring and improvement
• Proven collaborator and communicator; excels in high-velocity, cross-functional teams
• Curious, driven by end-user and product impact, and passionate about advancing the state of applied ML and AI
• BS, MS, or PhD in Computer Science, Engineering, or a related field (or equivalent experience)

Nice To Haves

• Experience with LLM context engineering or harness engineering
• Experience in mid-training or post-training frontier open-source models
• Experience with large-scale user-centric and content-centric personalization challenges (user modeling, retrieval, content ranking)
• Experience with LLM observability and eval tooling (Langfuse or similar) in production
• Familiarity with our stack: Next.js, tRPC, Prisma, PostgreSQL with pgvector, Vercel
• Retail, pricing, or demand-forecasting domain experience — you know why moving a slow SKU matters to a store's cash flow

Responsibilities

• Apply state-of-the-art ML and LLM techniques to problems spanning: Merchandising intelligence (slow-mover detection, price and promotion recommendation, competition and seasonality signals); Document understanding (invoice OCR and structured extraction across LLM engines); Retrieval and ranking (embedding-based product matching on pgvector, catalog dedup, contextual recommendations)
• Build agent capabilities on top of Santé's Manager Agent platform — task generation, review workflows, and chat over each store's own data
• Build the evaluation harness for both offline and online techniques, designing experiments and metrics (evals, QA playbooks, Langfuse tracing) that provide deep insight into recommendation quality and merchant impact
• Own the entire model lifecycle from research to production: data analysis, modeling, evaluation, offline/online testing, and iterative improvement — and build autonomous harnesses that let agent squads explore new problem spaces in parallel
• Collaborate cross-functionally with engineers, PMs, and store owners to ensure our AI drives measurable improvements in merchant revenue and hours saved
• Stay at the forefront of ML/AI innovation by evaluating and incorporating emerging research, models, and techniques into the product lifecycle

Benefits

• Fully company-covered medical and dental benefits.
• 401(k)
• Catered Lunches and Dinners: Santé provides dinner each evening for employees who would like to eat and connect with the team. Lunch is provided on a weekly basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed