Applied AI Coach

Salesforce • Irvine, CA

1d • Hybrid

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. It is a company where ambition meets action, tech meets trust, and innovation is a way of life. Salesforce is looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all, especially in the context of workforce transformation in the agentic era. Agentforce is highlighted as the future of AI. The Applied AI Coach role is part of the new Outcome Acceleration team, which works with Agentforce to anticipate customer needs and ensure AI delivers tangible results. This role involves managing the customer journey from the initial sale through stable AI deployment and value delivery, bridging the gap between AI development and achieving promised business outcomes.

Requirements

• Degree in Computer Science, Information Systems, Engineering, Data Science, or a related field
• 1–3 years of work or internship experience in technical roles such as data analytics, engineering, or technical support
• Proven ability to work directly with customers to solve problems and communicate technical concepts clearly
• Hands-on experience with prompt engineering, vibe-coding tools, or LLMs
• Strong analytical skills with the ability to interpret outcome models and prove the value of AI
• Clear understanding of how AI systems and large language models function in a business setting

Nice To Haves

• Experience diagnosing unexpected AI model behavior or model drift over time
• Ability to craft compelling data narratives that support executive decision-making
• A GitHub portfolio showcasing AI experiments or projects

Responsibilities

• Design and execute success plans to measure whether AI agents are meeting their goals and matching the original business case
• Run four-week sprints to diagnose and resolve performance issues when AI results are lagging
• Lead business reviews with customer teams, demonstrating tangible value through outcome data rather than simple usage reports
• Track AI agent deployment and adoption weekly to ensure stability in production

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees