Applied AI Architect

List Engage•Framingham, MA

2d•Remote

About The Position

ListEngage is seeking an experienced Applied AI Architect to help enterprise customers shape their data and AI strategy across Salesforce. This role is ideal for someone who is equally comfortable leading executive conversations, facilitating workshops, and translating business priorities into actionable roadmaps for D360, Agentforce, and related integration and event-driven architectures. This role will lead customer-facing strategy engagements designed to help organizations move from broad ideas and disconnected requests into prioritized use cases, practical recommendations, and phased plans for adoption. The Applied AI Architect will bring a blend of business consulting, Salesforce knowledge, architecture awareness, and strong communication skills to help customers define a practical path forward.

Requirements

5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory
Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms
Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations
Strong understanding of business process analysis, use case development, and strategic prioritization
Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns
Experience translating ambiguous business requests into structured recommendations and phased plans
Ability to work across technical and non-technical stakeholder groups
Strong written communication and presentation skills
Bachelor’s degree or equivalent professional experience

Nice To Haves

Hands-on experience with Salesforce D360 and/or Agentforce
Familiarity with Agentforce, AI advisory, prompt-driven experiences, or agentic architecture concepts
Experience with customer data strategy, identity, activation, segmentation, or real-time event use cases
Experience in commerce, marketing, customer service, or digital experience transformation
Salesforce certifications in D360, AI, or core Salesforce products
Experience supporting pre-sales, solution shaping, or strategic account growth initiatives

Responsibilities

Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation
Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders
Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making
Deliver formal customer workshops
Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations
Advise customers on the role of D360 within their broader customer data, activation, and AI strategy
Assess how Agentforce may support the customer’s broader AI operating model and business goals
Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way
Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases
Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases
Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps
Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities
Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services
Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities