Applied AI Architect, Strategic Enterprise Tech

Anthropic•San Francisco, NY

3d•Hybrid

About The Position

As an Applied AI team member at Anthropic, you will be a Pre-Sales architect focused on becoming a trusted technical advisor helping large enterprises understand the value of Claude and paint the vision on how they can successfully integrate and deploy Claude into their technology stack. You'll combine your deep technical expertise with customer-facing skills to architect innovative LLM solutions that address complex business challenges while maintaining our high standards for safety and reliability. You will focus on a short list of strategic accounts within our Enterprise Technology business. For each one you will co-own the account plan with the account executive, build executive technical champions, and drive a multi-quarter adoption roadmap. You will have breadth and depth, reproducing customer environments and problems, building working solutions with them, and develop deep relationships with our engineering and product teams, all in service of each account's strategic roadmap. Working closely with our Sales, Product, and Engineering teams, you'll guide customers from initial technical discovery through successful deployment. You'll leverage your expertise to help customers understand Claude's capabilities, develop evals, and design scalable architectures that maximize the value of our AI systems.

Requirements

8+ years of experience in roles such as Field CTO, Solutions Architect, Sales Engineer, or Product Manager, with hands-on building experience
Experience working with enterprise customers, navigating complex buying cycles involving multiple stakeholders
Experience owning named or strategic enterprise accounts through long, multi-stakeholder buying cycles
Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more
Strong technical communication skills with the ability to translate customer requirements between technical and business stakeholders
Experience designing scalable cloud architectures and integrating with enterprise systems
Comfortable with python
Familiarity with common LLM frameworks and tools or a background in machine learning or data science
Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
A love of teaching, mentoring, and helping others succeed
Excellent communication and interpersonal skills, able to convey complicated topics in easily understandable terms to a diverse set of external and internal stakeholders.
You enjoy engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems

Responsibilities

Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation
Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey, from discovery to initial evaluation through deployment. You will need to coordinate internally across multiple teams & stakeholders to drive customer success
Work with your customers on their overall AI adoption strategies, including use case scoping, architecture reviews, technical champion building, adoption workshops, and use case execution
Support customers building with both the Claude API and Claude for Enterprise
Create and deliver compelling technical content tailored to different audiences. You will need to be able to spread the gamut from technical deep dives for engineering & development teams up to business value focused conversations with executives
Reproduce customer environments and problems in your own builds. Use them to prove the path to production
Build deep relationships with Anthropic engineering and product teams. Carry customer needs into the product roadmap and bring product direction back to your accounts
Guide technical architecture decisions and help customers integrate Claude effectively into their existing technology stack
Help customers develop evaluation frameworks to measure Claude's performance for their specific use cases
Identify common integration patterns and contribute insights back to our Product and Engineering teams
Travel occasionally to customer sites for workshops, technical deep dives, and relationship building
Maintain strong knowledge of the latest developments in LLM capabilities and implementation patterns