Knowledge Enablement - Applications Trainer

Jack Henry•Monett, MO

12h•$50,000 - $70,000•Hybrid

About The Position

The Applications Trainer delivers software and service training courses and workshops to customers and employees undergoing product installations or conversions, as well as to those seeking continuing education. The trainer serves as an ongoing learning resource for financial institutions. Training may take place at a customer location, through internet-based or other eLearning methods, or at a Jack Henry location. The position offers remote flexibility within a 70-mile radius of Jack Henry office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO. The workplace type is listed as hybrid. Travel is required 35% of the time. Salary is $50,000–$70,000 per year, based on location and experience. An onsite interview or in-person onboarding may be required to verify identity.

Requirements

Four years of experience in a financial institution or training role.
Ability to travel 35% of the time.

Nice To Haves

Associate’s degree preferred.
Training certification preferred.
Wide-ranging experience and ability to resolve complex issues and work on complex, diverse projects.
Ability to analyze variable factors in depth and use good judgment to select methods, techniques, and evaluation criteria for solutions.
Excellent knowledge of the financial industry.
Excellent knowledge of Jack Henry products.
Excellent knowledge of Microsoft Office, digital-based training tools, and tutorial-building software.
Ability to design and deliver software applications training.
Ability to meet aggressive deadlines.
Strong communication, customer interaction, project management, and public speaking skills.

Responsibilities

Deliver software and service training courses or workshops.
Create and customize curriculum and procedures for customer situations, consulting with customers about appropriate customization when needed.
Prepare training materials and environments for live and web-based sessions.
Test and maintain software used for training.
Follow up with customers during training and serve as their knowledge contact during projects.
Adjust curriculum based on customer feedback and needs assessments; assess the quality of training formats and procedures.
Keep knowledge current regarding product features, functions, changes, upgrades, industry trends, and training techniques and practices.
Prioritize tasks and document problems.
May participate in user conferences.
Support, train, and assist less experienced peers.
Perform other job duties as assigned.