Applications Systems Analyst

Planned Parenthood of Orange and San Bernardino Counties•Anaheim, CA

1d•Onsite

About The Position

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Applications Systems Analyst in Anaheim, California. The position develops, implements, administers, and supports the organization’s clinical and business applications. The analyst works with administrative and clinical staff to translate operational needs into technical solutions, improve work performance, and support quality, safety, cost, and satisfaction outcomes. The role also provides application education and serves as a resource for system functionality and maintenance. The analyst supports application enhancements and projects, provides first-level application support, and shares knowledge and documentation with the application support team. Responsibilities include application security and data management, end-user training, system upgrades and testing, and support for ultrasound devices. The position requires travel to other sites, flexible hours including weekends, and participation in an on-call rotation for weekend health center coverage. Salary range is $73,318 to $97,888 per year, based on experience.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or a related field, or four additional years of directly relevant experience or an equivalent combination.
At least 4 years of experience developing and delivering business computer applications.
Experience implementing, upgrading, and configuring systems.
Strong knowledge of business processes and process redesign.
Experience supporting enterprise-level software solutions.
Strong knowledge of system and software best practices and methodologies.
Good project management skills or substantial exposure to project-based work structures.
Ability to research application development issues and projects.
Strong customer service orientation.
Excellent written and oral communication skills, including the ability to communicate technical ideas in user-friendly language.
Self-motivated and directed, with strong attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment, meet deadlines, and work under pressure amid changing priorities.
Respect for confidentiality and good judgment; ability to maintain a professional demeanor.
Proven analytical and critical-thinking skills, accuracy, and attention to detail.
Ability to work independently and take direction as needed.
Experience working in a team-oriented, collaborative environment.
Familiarity with change control best practices.
Strong commitment to quality healthcare and excellent customer service.
High-level computer skills, including Microsoft Word, Excel, and Outlook.
Ability to travel to other sites and locations. If using a personal vehicle for this requirement, a valid California driver’s license and current auto insurance meeting California vehicle-code minimums are required.
Support for the organization’s services, including services for abortion patients, is an essential job duty and fundamental responsibility of all employees.

Nice To Haves

Three or more years of experience in healthcare or an ambulatory care setting.
Working knowledge of Electronic Medical Records and Practice Management systems.
Electronic medical records experience, as applicable.

Responsibilities

Assist departments in defining requirements for business applications; review and evaluate applications and user needs, and translate business objectives into application requirements.
Design, develop, and implement business software applications.
Coordinate system software implementation and data conversion, and work with application support personnel to resolve system problems.
Follow up on trouble calls and tickets and work with customers and vendors to understand and resolve concerns.
Conduct business and process analysis, identify needs and requirements, and develop business plan analysis.
Analyze and resolve technology-related problems, including software, hardware, communications, and compatibility issues.
Serve as liaison with software and hardware suppliers and vendors and monitor contracted services for quality and compliance.
Learn and understand organization applications and systems; administer assigned applications and manage user access and security.
Provide end-user training and demonstrations to support adoption of new or changed practices and features.
Ensure implementation and development projects meet business requirements, goals, and end-user needs, and identify and resolve system issues.
Document technical issues and escalate them within IT; provide first-level application support on-site and remotely.
Participate in an on-call rotation for weekend coverage at health centers and be available to work flexible hours, including weekends.
Assist with project tasks, after-hours build-outs, and quality assurance and testing checklists for projects and enhancements.
Manage support and maintenance of ultrasound devices and service calls.
Review application effectiveness and efficiency and develop strategies to improve or leverage systems.
Work with business partners to develop enhanced application solutions that improve workflow and support integration and automation opportunities.
Assist in planning, designing, and implementing major software upgrades and coordinate testing with appropriate organization resources.
Develop, support, and manage application security for enterprise software solutions and applications.
Work with business partners, systems, development, and analytics teams to support storage, management, and integrity of application data.
Maintain confidentiality and exercise good judgment; perform other duties as assigned.