Applications Systems Analyst II - EHRA

State of North Carolina•3700 Wake Forest Road Wake, NC

3d•$81,504 - $122,256•Hybrid

About The Position

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. The Application Systems Analyst II role at NCDIT involves supporting ServiceNow-based technical solutions and services. As an administrator, you will collaborate with developers, business analysts, stakeholders, and project managers to provide analysis, platform administration, coding, design, configuration, testing, implementation, and support for software solutions. These solutions must align with business and IT strategies and adhere to the organization's architectural standards. The Department of Information Technology Services (DIT) Enterprise Applications team is responsible for the enterprise applications platforms used to provide services to all state agencies, personnel and citizens; which includes ServiceNow, Office 365, Electronic Digital Signature, Content management, Database and Middleware Services, and others in this growing area of business. The areas supported by Enterprise applications team include ITSM, ITAM, HRSD, Office 365, Electronic Digital Signature, Content management, Collaboration Tools, Business Intelligence, Operational Intelligence and others in these growing areas of business. The team mission is to provide secure, responsive, agile, and cost-efficient services to our customers, enabling them to better serve the citizens of North Carolina. ServiceNow team within the DIT Enterprise applications is responsible for maintaining and administering the ServiceNow platform that is used by DIT and other state agencies as well as automate and aid in automation of business tasks to deliver IT services in an efficient and effective manner.

Requirements

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or development OR Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or development OR High School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experience

Nice To Haves

Demonstrated experience performing application development in a large-scale software environment including requirements gathering, applications analysis and design, feasibility analysis, cost analysis construction, implementation, testing, debugging and documentation.
Demonstrated experience working with and configuring one or more of ServiceNow suite of applications such as ITSM (incident, problem, change and knowledge management), HRSD, CSM or any ServiceNow application.
Demonstrated experience creating integrations between large IT systems like ServiceNow and other systems using REST and other technologies.

Responsibilities

Collaborating with business analysts, IT teams, and end-users to gather and document requirements for new ServiceNow functionalities.
Administering the ServiceNow platform to ensure a robust and secure environment.
Working closely with the Platform Owner, other members of the ServiceNow team, and software vendors to plan and implement enhancements and upgrades to software applications, infrastructure, and services.
Engaging in the entire development process, including specification, workflow analysis, workflow diagrams, data modeling, troubleshooting, documentation, and quality assurance.
Analyzing, designing, coding, troubleshooting, testing, implementing, maintaining, and supporting ServiceNow applications and associated system reports.
Possessing the skills and knowledge to create seamless integrations between ServiceNow and other systems for efficient and effective IT service delivery, using various integration options including REST web services.
Researching and staying informed about technological changes and collaborating with team members to determine their impact and integration with existing application and service standards and architectures.
Reviewing existing functionality and processes to identify areas for improving scalability and performance.
Understanding business functions and system needs to develop, implement, and support solutions that meet business specifications.
Providing technical support by troubleshooting issues from customers across technical and functional teams.
Working closely with DIT and other agency customers to address concerns, gather requirements, provide guidance on best practices and shared policies, and coordinate changes and maintenance activities.
Creating and working with complex database queries to generate reports that support business customers.