Applications Support Senior Analyst - Assistant Vice President

Citi•Mississauga, ON

1d•$94,300 - $141,500•Onsite

About The Position

The Application Support Senior Analyst is a seasoned professional role within the Markets Treasury and Financing Application Support team, operating as part of Citi's broader Production Management function, focusing on Global Fixed Income Markets Financing Desk applications supporting Trade Capture for Secured Financing Transactions, Positions and Collateral Management, Funding Summaries and Intraday Risk Reporting liaising with multiple other Risk, Etrading, Reporting, Middle Office and Back Office applications. This is a global team supporting a global set of users operating on follow-the-sun model, managing incidents and changes while ensuring stability for systemically important businesses. The role expects adoption and embrace of an engineering mindset while delivering excellent client experience for our business. The individual applies in-depth functional and technical knowledge to collaborate with the team to improve the state of the estate. Strong analytical, communication, and diplomacy skills are essential. The role regularly assumes informal or formal leadership within teams, including coaching and training of new recruits.

Requirements

5–8 years of experience in an Application Support role, ideally within a financial services or capital markets environment.
Demonstrated experience contributing to SRE, automation, or engineering-led support initiatives.
Familiarity and experience with platforms like Linux and Openshift, Databases like Oracle and MongoDB, monitoring tools like ITRS, Grafana and Applynamics, etc.
Issue tracking and reporting using tools such as ServiceNow and JIRA.
Engineering mindset with a drive to automate, simplify, and reduce toil
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization in a fast-paced trading environment.
Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
Demonstrated analytical skills with the ability to filter, prioritize, and validate complex and dynamic material from multiple sources.
Ability to effectively share information with other support team members and with other technology teams.
Ability to plan and organize workload; consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology leadership.
Ability to plan and organize workload; consistently demonstrates clear and concise written and verbal communication skills.
Ability to communicate appropriately to relevant stakeholders at all levels, including senior business and technology leadership.

Responsibilities

Provide technical and business support for users of Finance Desk applications, to maintain application systems running in daily operations of the firm, managing their operating environments with a focus on stability, quality, and functionality against service level expectations.
Perform structured start-of-day checks, continuous monitoring, and regional handovers.
Assess risk and impact of production issues and escalate appropriately, adhering to Service Level Agreements and Citi's Incident and Problem Management Standards.
Leverage various monitoring tools including ITRS, Grafana, and AppDynamics for proactive monitoring, alerting across a rich technical estate spanning RHEL, Openshift, Oracle, Gemfire, Ignite, etc.
Ensure essential procedures are followed and help define operating standards aligned with Citi's security, compliance, and risk policies.
Support and participate in Continuity of Business (COB) invocations, Production Swing Tests, and Data Recovery Assessments for supported applications
Participate in execution of application releases and ensure high standards of gatekeeping as we deploy to production
Embrace AI and automation focus within Production Management — leveraging AI utilities to identify trends, prevent recurring incidents, and reduce manual toil across the Repo Finance application estate.
Act as a liaison between users/traders, interfacing internal technology groups and vendors; communicate technical issues clearly to non-IT stakeholders.
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
Reviews and develops application contingency planning to ensure availability to users.
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
Participate in application releases, from development, testing and deployment into production.
Engages in post implementation analysis to ensure successful system design and functionality.
Considers implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact.
Ensures essential procedures are followed and helps to define operating standards and processes.
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
Acts as advisor or coach to new or lower level analysts.
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
Performs other duties and functions as assigned.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.