Applications Support Analyst - M365
About The Position
Responsible for the effective implementation, configuration, maintenance, and support of Microsoft 365 applications. Your role involves ensuring seamless upgrades, collaboration and productivity by optimizing the usage of Microsoft 365 applications. You will work closely with various teams to understand business requirements and implement Microsoft 365 solutions that enhance the overall efficiency and effectiveness of the platform. Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation.
Requirements
- Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.
- Bachelor's Degree required.
- One year of relevant experience in application support, hardware or interface preferred.
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Nice To Haves
- Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred.
- When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful.
- When applicable, possess knowledge in state and federal laws, rules and regulations.
- Area of focus in Information Technology, Healthcare, Business, or related field preferred.
Responsibilities
- Incorporates appropriate presentation techniques to support and/or lead training sessions.
- Researches, analyzes and makes recommendations for application workflow improvements.
- Creates and analyzes reports created using multiple reporting mechanisms.
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs.
- Promotes and participates in a team approach.
- Works with other departments and outside vendors.
- Comfortable managing change with excellent problem solving skills.
- Time management and prioritization of tasks on a daily basis.
- Proficient verbal and written communication required.
- Positive attitude and excellent customer service skills are expected.
- Ability to communicate diplomatically across integrated teams.
- Good interpersonal skills.
Benefits
- Sanford is an EEO/AA Employer M/F/Disability/Vet.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
