Applications Specialist - Philadelphia, PA

Marshall Dennehey•Philadelphia, PA

6d•Onsite

About The Position

The law offices of Marshall Dennehey, a leading defense firm, is seeking an Applications Specialist for its Philadelphia, PA office. This role demonstrates a commitment to customer success by addressing application-related issues across the Firm, collaborating with other IT Teams and communicating with users to resolve incidents and improve service delivery. The specialist will maintain the Firm’s third party applications and software, including testing and piloting new software, and will maintain, package, and update existing software applications via SCCM and/or Group Policy. Responsibilities also include assisting with document management and administrative tasks, documenting and updating software installation processes, troubleshooting issues, analyzing systems, auditing or verifying data, and evaluating current software. The role provides technical expertise in the development and execution of all IT systems and assists Firm staff with needed support. Additional duties include coordinating with departments, preparing technical reports, performing other related duties as assigned, providing after-hours support on a rotation basis, and potentially traveling to other offices for large IT firm-wide projects. Regular in-office attendance is required.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Ability to function independently with minimal supervision.
Understanding of Active Directory.
Basic understanding of scripting understanding capabilities and ability to learn new technologies.
Must be well versed in testing and packaging software.
Proficient with Microsoft Office Suite and Windows 10.
Bachelor’s degree in Information Technology or related field.
Minimum three years of direct experience installing and testing applications.

Responsibilities

Demonstrates a commitment to customer success by addressing application-related issues across the Firm, collaborating with other IT Teams and communicating with users to resolve incidents and improve service delivery.
Maintain the Firm’s third party applications and software which includes testing and piloting new software.
Maintain, package and update existing software applications via SCCM and/or Group Policy.
Assist with document management and administrative responsibilities.
Document and update software installation processes as they are developed.
Troubleshoot issues, analyze systems, audit or verify data and evaluate current software.
Provide technical expertise in development and execution of all IT systems and assist Firm staff with needed support.
Coordinate with departments and prepare technical reports.
Perform other related duties as assigned.
Provide after hours support on a rotation basis.
Travel to other offices may be required to support large IT firm wide projects.
Regular in office attendance.