Applications Specialist (Technical Software Trainer)

Transfinder • City of Schenectady, NY

2d • $62,500 - $75,000 • Remote

About The Position

The Applications Specialist serves as the main point of contact for providing technical training to Transfinder clients. The Applications Specialist assesses new and existing client training needs, providing customized and detailed training. The Applications Specialist works in partnership with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects.

Requirements

• 2-4 years of professional experience in a 1-1 technical training position.
• Demonstrated experience using Microsoft Office Suite and CRM software.
• Ability to travel to client locations to conduct on-site training as needed.
• Ability to travel to Transfinder’s annual client summit.
• A valid driver’s license is required.

Responsibilities

• Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit. Conducts in-person training to internal teams. Provides ongoing support and follow-up training sessions as needed.
• Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline.
• Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs. Shares innovative training concepts with fellow team members.
• Prepares thorough training materials, such as presentations, manuals, and other materials. Collaborates with training team members to stay current on product knowledge information for training materials. Updates training materials based on client feedback and product enhancements.
• Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system. Documents training session notes to ensure internal stakeholders are informed of training session outcomes.
• Other duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees