Applications Specialist-Intern

Harris Computer•Ontario, OR

About The Position

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives. This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.

Requirements

Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.
Eligible Fields of Study: Diploma Program in IT / Computer Systems, Bachelor of Computer Science, Bachelor of Computer Engineering Or an equivalent technical field of study.

Nice To Haves

Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).
Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint.
Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications.
A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.
A passion for emerging technologies and a desire to participate in AI research and pilot applications.

Responsibilities

Monitor and manage the incoming IT ticketing queue.
Efficiently triage and distribute requests to team members based on their specific areas of expertise.
Assist in the day-to-day administration and provisioning of core corporate tools, including: Bitwarden: Assist with password management best practices. Dropbox Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients.
Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.
Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.
Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.
Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.
Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.