Applications Specialist III

Navanta, LLC • Oklahoma City, OK

1d • Onsite

About The Position

The Applications Specialist is a staff position that is primarily concerned with planning, installing and troubleshooting core updates. In addition, the Applications Update Technician II acts as initial or second-level contact for end-users. This role also plans, installs, and troubleshoots the most complex core updates.

Requirements

• Basic to intermediate understanding of troubleshooting methodology
• Basic understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Basic understanding of principles and theories of network systems and management.
• Basic understanding of Internet technologies and products.
• Basic understanding of electrical safety procedures.
• At least one year of technical work experience or equivalent education.

Nice To Haves

• Associate’s (or higher) degree in computer science-related field.
• Two or more years of technical work experience.
• One or more relevant technical certifications (e.g., A+, Network+ and Security+).

Responsibilities

• Under general supervision, review, plan and install and troubleshoot core vendor updates in a call center environment.
• Troubleshoot complex client and server software environments while utilizing a high degree of attention to detail and precision.
• Answering the help desk phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
• Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
• Follow defined procedures and policies to resolve recurring issues.
• Escalate or involve senior technicians on more sensitive or complex end-user problems.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree