Applications/Solutions Architect

Southern Company•Atlanta, GA

2d•Hybrid

About The Position

Southern Company is undertaking the ASCEND program to modernize its energy services, focusing on enhancing customer experience and adapting to industry changes through technology. This initiative includes replacing key systems like meter data management (MDM) and customer service systems (CSS) with Oracle's Customer Information System (CIS) called Customer to Meter (C2M). It also involves implementing an advanced analytics platform, a customer experience (CX) platform, and a commercial engagement platform (CEP). This new platform will be rolled out in phases to Alabama Power, Georgia Power, and Mississippi Power. An ASCEND organization is being established to drive this transformation, aiming for a modernized, efficient, and digital customer experience with personalized engagement. This role is part of the CIS/MDM Program Team, and the successful candidate will remain an employee of their operating company while reporting to the program team. Positions are filled based on job requirements, business needs, and project scope. While the roles are expected to be hybrid, approximately 25% travel is anticipated, and it is preferred that resources are located within the electric service territory. The location for this position is flexible between Atlanta, Birmingham, and Gulfport. The primary responsibility of the OIC Solution Analyst is to collaborate with OIC and OCI Platform Architects and Engineers, Security Architects, and Customer Experience (CX) application teams to define technical requirements for the OIC design and implementation of CX solutions. This role will also integrate Southern Company processes and standards into Cloud platform environments and drive the design and implementation of Oracle Integration Cloud solutions.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience as a Technical Analyst or Architect with a focus on Oracle Integration Cloud (OIC)
Strong understanding of integration patterns, best practices, and design principles
Proficiency in OIC components such as integrations, scheduled integrations, connections, adapters, triggers, and orchestration
Experience with REST, WSDL, JSON, SOAP, and integration technologies
Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders
Ability to build strong relationships across the ASCEND program and stakeholder groups
High degree of initiative and personal ownership
Strong analytical, problem solving and critical thinking skills
Excellent organizational skills and strong attention to detail
Adaptable to change and provide value in a dynamic and fast paced environment
Ability to apply strong strategic thinking to a diverse set of opportunities and challenges, serving as a true strategic partner and enabler of all facets related to business and customer processes and enabling technology

Nice To Haves

Oracle certification in OIC or related technologies is preferred
Experience with Agile/Scrum methodologies is a plus

Responsibilities

Design, architect, and implement integration solutions using Oracle Integration Cloud (OIC)
Stay updated with the latest OIC features, advanced concepts, and industry trends to continuously improve integration solutions
Ensure integrations adhere to industry and Southern Company standards
Apply advanced concepts to optimize integration processes
Utilize data mappers, lookups, JavaScript libraries, and orchestration to streamline integration workflows
Implement fault handling, event management and monitoring to ensure robust integrations
Collaborate with cross-functional teams to ensure seamless integrations with other systems and applications
Create and maintain technical documentation for integration processes and solutions
Manage changing priorities and direction with varying level of detail and with minimal supervision, all while driving results
Model "Our Values": Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance in all endeavors
Effectively organize tasks, manage multiple shifting priorities, and meet tight deadlines
Act with initiative, speed, and decisiveness
Interpersonal skills and the ability to communicate effectively and build strong relationships
Provide technical leadership and guidance to ensure adherence to best practices and coding standards
Troubleshoot and resolve integration issues, providing timely support to ensure minimal disruption to business operations
Develop and maintain integration architecture documentation, including data flow diagrams, integration patterns, and technical specifications