Applications Engineering Manager
About The Position
Nordson EFD is seeking a motivated Application Engineering Manager to manage daily activities of the application engineering team for Nordson EFD, specializing in micro fluid dispensing solutions. This role consists of leading team through the review of applications and specifications in order to quote engineered systems that solve customers’ fluid dispensing challenges in the Americas. The Application Engineering Manager oversees and contributes to the design and development of systems, or the adaptation of existing equipment to fulfill customer needs, focusing on superior quality, responsiveness, and customer satisfaction. The successful candidate ensures projects are completed on time and within budget, while acting as mentor to applications engineering team regarding projects, tasks and operations. This position will establish and facilitate daily management routines and key performance indicators to assure high-level of performance and productivity.
Requirements
- Bachelor’s degree in engineering
- Strong engineering skills with 10+ years of experience in an industrial environment
- Strong customer facing skills with a proven track record
- Ability to set and achieve ambitious goals; drive for continuous personal improvement; listen and respond, take ownership; delivers on commitments
- Ability to consistently make timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.
- Monitors progress and adapts tactics to resolve unexpected project complications
- Strong team and project management that facilitates communication of project performance, key performance indicators and feedback mechanism for internal and external stakeholders
- Ability to analyze cause and effect within a complex system
Nice To Haves
- Knowledge of Enterprise Resource Planning (SAP, AfO) and Contact Management systems (C4C, Salesforce, Power BI) is a plus
- Experience leading or managing a team of engineers is a plus
- Prior use of SAP, AfO, C4C, Salesforce, Power BI
Responsibilities
- Lead application engineering team in the quoting and engineering of systems meeting customer specification and delivery requirements
- Drive profitable growth in project-based business in the Americas, meeting or exceeding assigned targets
- Display and guide strong customer passion, responsiveness, and superior communication in support of quoting, project management, and issue resolution within the application engineering team.
- Manage and drive Opportunity Funnel to completion, meeting milestone dates, system performance requirements, and customer expectations
- Participate in sale forecast meetings, record and communicate expected monthly and quarterly system demands to supply chain and operation
- Manage open service log via billing and backlog AfO reports, assign personnel and schedule with sale reps and customers
- Utilize the Nordson Business System to drive continuous improvement; develop and enforce standard work practices for application engineering.
- Demonstrate strong talent management ability to hire, train, and develop employees with increasing responsibilities
- Collaborates with strategic marketing and engineering in market research, customer trends, technology analysis, and new product development
- Conduct ongoing product training to all team members in commercial department
- Other duties as assigned.
Benefits
- Supportive culture
- Growing and dynamic work environment
- Opportunities to build skillsets and advance careers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
