Applications Engineer

TRUMPF•Plymouth, MI

8d•Onsite

About The Position

Laser Applications Engineers work as part of the Laser Applications Laboratory group, demonstrating the feasibility of TRUMPF laser welding/cutting systems and technologies to industrial customers. In this role, you will communicate directly with customers, prepare customer demonstrations, and process samples for different industries. You will be part of a highly skilled team of laser and material experts. Your goal is to support sales by ensuring best-in-class customer satisfaction in the pre-sales technology evaluation process and customer after-sales support.

Requirements

2-5 years of relevant practical experience.
Associates or bachelor’s or master’s degree in engineering or Materials Science, or equivalent combination of training and experience in technical field.
Experience in laser processing, marking, laser micro machining or materials science preferred (depending on exact position).
CNC or robotic programming, material science and vision systems skills considered a plus.
Must have natural curiosity towards new innovations and technologies.
Strong problem-solving skills are essential to solve problems independently for internal / external customers.
Must demonstrate sound judgment with strong attention to detail and strong organizational skills, and have ability to prioritize and focus in a dynamic team-oriented environment.
Operate and program TRUMPF equipment or have prior experience operating similar equipment.
Good understanding on fundamentals of laser materials processing, including laser, process and material parameters, and laser safety.
Independently setup and execute application trials.
Write application reports, research reports and statements of work.
Basic understanding of the mechanical and electrical machine data.
Excellent verbal and written communication skills.
Microsoft Office; Word, Outlook, Excel, and PowerPoint.

Responsibilities

Manage and execute customer application trials and demonstrations, including communication with customers, evaluating technical requirements, preparing and processing customer applications, writing reports, and following up with customers.
Support complex application projects at TRUMPF and at the customer.
Host customer visits together with sales and communicate directly with customers regarding applications and technology.
Act as an internal consultant on materials science related to laser processing.
Routine communication with Laser Applications Laboratory in TRUMPF Competence Centers regarding new applications.
Support Regional Sales Managers and Industry Managers with strategic and key applications.
Taking responsibility for strategic application.
Support applications in at least two different technologies.
Support customers on long-term development projects.
Contribution of original work to internal applications network.
Take part in laboratory equipment need reviews, bringing recommendations and feedback to the attention of the management.
Work with and be familiar with measuring tools.
Set up and operate TRUMPF equipment.
Maintain laboratory areas and equipment in excellent working condition and ensure assigned laboratory and ancillary equipment are maintained.