On-Site Applications Engineer Detroit, Michigan

Flowserve Corporation•Detroit, MI

1d•Onsite

About The Position

Communicate the needs of customers to Flowserve and be the customers’ primary source of information regarding design, application, installation, operation, and maintenance of our centrifugal and liquid ring vacuum pumps, and mechanical seals. Act as liaison between customers and Flowserve’s sales engineers, reliability engineers, customer service, and manufacturing. Troubleshoot technical problems at our customers’ sites and in-house at our Flowserve Quick Response Repair Center. Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, etc. Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment. Present clear verbal and written technical explanations to customers, tailoring content, and style to the audience. Implement and administer the mechanical seal standardization and customer specification process. Help organize and ensure monthly “Bad Actor” meetings to maintain visibility on equipment performance. Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed. Maintain data regarding customers’ equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation. Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files. Help conduct technical training as needed for our customers.

Requirements

BS Mechanical Engineering, or equivalent technical degree.
Knowledge of the design, materials, and operational requirements of mechanical seals and rotating equipment, especially centrifugal and liquid ring vacuum pumps.
Strong customer focus.
Ability to project a positive corporate image.
Team player, able to problem-solve and work constructively with customers and co-workers.
Good organizational skills, able to establish priorities and work to specific deadlines.
Excellent verbal and written communication skills.
Computer literate and savvy.
Must have and maintain credentials to allow associates to obtain badging access to customer sites including but not limited to Transportation Workers Identification Card (TWIC), background check and drug screen, driver’s license, and safety training requirements.

Nice To Haves

All levels of experience will be considered, including new grads and mid-career.
In-plant operations experience highly desired.

Responsibilities

Communicate customer needs to Flowserve.
Serve as the primary customer contact for design, application, installation, operation, and maintenance of centrifugal and liquid ring vacuum pumps, and mechanical seals.
Act as a liaison between customers and Flowserve's sales engineers, reliability engineers, customer service, and manufacturing.
Troubleshoot technical problems at customer sites and in-house.
Complete projects such as failure analysis reports and product performance reports.
Evaluate reports and data to recommend equipment improvements, replacements, or repairs.
Present technical explanations to customers.
Implement and administer the mechanical seal standardization and customer specification process.
Organize and ensure monthly “Bad Actor” meetings.
Provide technical guidance on product installation and operation.
Maintain customer equipment and parts inventory data.
Maintain data in engineering systems, process engineering change notices, and submit corrective action reports.
Conduct technical training for customers.