Applications Engineer

Tangam Systems•Waterloo, ON

10d•CA$80,000 - CA$95,000•Hybrid

About The Position

Tangam Systems is a rapidly growing company that is at the cutting edge of developing data analytics and visualization software. Our clients range from Fortune 500 businesses to some of the best known brands in the resort industry, including operators in United States, Macau, Australia, Philippines, Cambodia, New Zealand, Canada, the UK, and across Europe. Our Table Games Yield Management (TYM) and Slots Optimization & Data Analytics (SODA) products help casino resorts optimize their gaming operations in order to increase profitability and enhance the patron experience. Our next generation business intelligence software products take the complexity out of data analytics and makes data understandable and actionable to ordinary users. Our patented products have won numerous industry awards and recognitions. We continue to push the envelope on what is possible in the area of data analytics software, and we are always seeking new talent to join us on our exciting journey.

Requirements

Relevant IT or support engineering experience.
At least 4 years working experience in a developer, applications engineer or software support engineer role.
Undergraduate degree in Computer Science / Software Engineering or a related discipline.
Proficiency with computer networking and troubleshooting (Windows operating system, hardware, etc.).
Strong interpersonal and communication skills.
Opportunity to travel internationally.
Must be highly organized and detail oriented.
Able to code / develop software tools from inception to completion.
Proficient in Node.js and Angular.
Available after business hours for critical issues.
No criminal record and licensable to work in a highly regulated industry.

Responsibilities

Act as the primary contact point for customers regarding all installation, technical training and second/third tier software support.
Apply a data driven approach to monitoring the health of the software installed at the various customer sites.
Provide pre- and post-sales technical assistance to the sales team.
Help the sales team prepare demo setups of the product and gather information on customer needs, complaints and requests, using this information to influence the development of the product line.
Contribute to the ongoing improvement of Tangam’s online knowledge base and support processes.
Help improve the customer support architecture through automation and web based software tools.
Coordinate and perform software upgrades of the product with customers and their IT teams.
Identify all the bottlenecks in the upgrade process, and work with developers to minimize the bottlenecks for a smoother upgrade process.
Develop internal software tools that helped the team be more efficient in their day-to-day operation.